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- Tasks: Lead a team to deliver unforgettable guest experiences and manage reservations.
- Company: Join The Ned, a vibrant hospitality hub in the heart of London.
- Benefits: Competitive salary, free meals, exclusive discounts, and extra holiday perks.
- Why this job: Be part of a dynamic team shaping memorable moments for guests.
- Qualifications: Proven leadership skills and a passion for exceptional service.
- Other info: Flexible shifts and a focus on diversity and inclusion.
The predicted salary is between 33000 - 44000 £ per year.
Join us to apply for the Guest Experience Manager (Assistant Manager of Reservations) role at The Ned & Ned's Club. Our Guest Experience Centre provides exceptional service to guests and members, driving bookings and revenue across all areas of The Ned. As a leader supporting all operational departments, the Guest Experience Manager plays a pivotal role in ensuring smooth operations and delivering memorable guest experiences from pre-arrival to post-departure.
About The Ned: The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants designed for like-minded individuals to meet, work, and enjoy themselves. Launched in 2017 in the former Midland Bank headquarters in the City of London, The Ned City houses Ned’s Club—a private members’ space, gym, and rooftop—alongside a public spa, event spaces, ten restaurants and bars, and 250 hotel bedrooms.
Reporting into the Head of Guest Experience, you will:
- Support the Head of GEC in delivering operational, commercial, experiential, and people performance objectives.
- Assist with all people leadership tasks, including recruitment, development, performance reviews, and onboarding—ideal for an ambitious manager eager to develop management skills.
- Lead a team of guest experience supervisors and agents handling reservations for restaurants, rooms, member services, and spa.
- Be knowledgeable and enthusiastic about The Ned’s offerings, making recommendations and upselling to guests while fostering this advocacy within your team.
- Work flexible shift patterns, including weekends and nights as necessary.
What The Ned offers:
- Salary up to £38,900 per year, including service charge.
- Complimentary meals at Neddy’s, including monthly payday breakfast.
- Exclusive rates for stays and dining for you, family, and friends.
- Wellbeing benefits, including Reward Gateway, Wagestream, gym, shopping, and cinema discounts.
- Your birthday off after one year of service, with additional holiday entitlement after five years.
- Paid volunteer day, referral bonuses, social events, employee assistance programs, and recognition initiatives.
What you bring:
- Leadership experience with a proven record in guest service and team management.
- A commercial mindset supporting financial performance.
- Calm demeanor and passion for delivering exceptional guest experiences, even under pressure.
At The Ned, diversity, equity, and inclusion are central to our culture. Please inform us of any specific needs during your interview. Candidates must have the right to work in the UK. Apply today to join us as a Guest Experience Manager (Assistant Manager of Reservations).
Guest Experience Manager (Assistant Manager of Reservations) in London employer: The Ned & Ned's Club
Contact Detail:
The Ned & Ned's Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager (Assistant Manager of Reservations) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Ned on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing The Ned inside out. Familiarise yourself with their offerings and think of ways you can enhance guest experiences. Show us your passion for hospitality!
✨Tip Number 3
Practice common interview questions, especially those related to leadership and guest service. We want to see how you handle pressure and lead a team, so be ready to share your experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining The Ned family.
We think you need these skills to ace Guest Experience Manager (Assistant Manager of Reservations) in London
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let your enthusiasm for delivering exceptional guest experiences shine through. Share specific examples of how you've gone above and beyond in previous roles to create memorable moments for guests.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Guest Experience Manager role. We want to see how your background fits with our mission at The Ned, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re the perfect fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about The Ned and what we stand for!
How to prepare for a job interview at The Ned & Ned's Club
✨Know Your Stuff
Familiarise yourself with The Ned's offerings and services. Understand the unique aspects of the hotel, clubs, and restaurants so you can speak confidently about them during the interview. This shows your enthusiasm and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved guest experiences. Highlight your ability to manage reservations and handle guest inquiries effectively, as this is crucial for the Guest Experience Manager role.
✨Demonstrate a Commercial Mindset
Be ready to discuss how you've contributed to financial performance in previous roles. Think of specific instances where your actions led to increased bookings or revenue, and be prepared to share these insights with the interviewers.
✨Stay Calm Under Pressure
The hospitality industry can be fast-paced and demanding. Prepare to discuss how you maintain composure and deliver exceptional service even in challenging situations. Share strategies you use to keep your team motivated and focused during busy times.
