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- Tasks: Lead a dynamic concierge team to create unforgettable guest experiences in the heart of London.
- Company: Join The Ned, a vibrant hub of hospitality with a focus on exceptional service.
- Benefits: Competitive salary, complimentary meals, exclusive discounts, and exciting career development opportunities.
- Other info: Enjoy a lively work environment with regular social events and a commitment to diversity.
- Why this job: Be at the forefront of hospitality, making every guest's stay memorable and enjoyable.
- Qualifications: Proven leadership in concierge roles, with a passion for outstanding customer service.
The predicted salary is between 39000 - 52000 £ per year.
At The Ned, we are known for creating unforgettable experiences for our guests, and our concierge team are at the heart of that. Based in the thick of the action on our dynamic ground floor, as the Head Concierge you will be the key to unlocking the best of London for our visitors, ensuring every stay is exceptional and memorable.
Do you want to join one of the best places to work in hospitality?
What’s the role?
Head Concierge
About The Ned:
The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.
The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club – a private members’ space, gym and rooftop – alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.
As a leader of our concierge team you will:
- Lead and manage the concierge team to deliver all performance – commercial, operational, customer, and team
- Provide guests with expert advice on local attractions, dining, and entertainment.
- Efficiently handle guest requests and resolve any issues with professionalism.
- Collaborate with other departments to ensure a seamless guest experience.
- Maintain an in-depth knowledge of The Ned’s services and amenities.
What The Ned can give you:
- Salary of up to £46,200 (including service) depending on experience
- Every house membership of Soho House
- Enhanced parental leave, company sick pay and pension
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
- Exciting learning and development programmes to help progress your career
- Exclusive rates at The Ned for staying and eating for you, your family and friends
- Wellbeing and health benefits, including Stream and Benefit Bank – our exclusive platform with access to hundreds of gym, shopping, and cinema discounts
- Your birthday off after a year of service and more holiday after five years
- Paid volunteer day
- Regular social events, including an annual pool party
- Employee assistance programme – 24/7 advice and support
- Reward and recognition initiatives
What you can bring to the role:
- Proven leadership experience within a concierge team is essential, ideally within a similar environment
- Membership of Les Clefs D’Or
- A proven track record of delivering outstanding people management and commercial performance in a similar role
- Multilingual skills will be beneficial, but are not essential
- Our concierge team are a constant presence in the heart of the ground floor, so you’ll obviously have a bright personality and genuine warmth with a passion for outstanding hospitality
- Our ground floor is host to live music every day and multiple bars and restaurants. As such this can be a lively and high-pressure environment, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable
At The Ned, we don\’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview.
All candidates must have the right to work in the UK to be considered for this role.
Apply today and join us as Head Concierge
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Head Concierge employer: The Ned & Ned's Club
Contact Detail:
The Ned & Ned's Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience at The Ned or similar venues. A friendly chat can open doors and give you insider tips on what they’re looking for in a Head Concierge.
✨Tip Number 2
Show off your personality! When you get the chance to meet with the hiring team, let your genuine warmth and passion for hospitality shine through. Remember, they want someone who can create unforgettable experiences for guests, so be yourself!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle high-pressure situations or guest complaints. Having a few examples ready will show that you can keep your cool and turn challenges into positive experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The Ned family and are keen to be part of our vibrant team.
We think you need these skills to ace Head Concierge
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you went above and beyond to create memorable moments for guests. We want to see that you genuinely care about making every stay exceptional.
Highlight Your Leadership Skills: As the Head Concierge, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about how you've successfully managed teams in the past and any strategies you've used to motivate and inspire others. We’re all about teamwork here!
Know Your Stuff About The Ned: Do a bit of homework on The Ned and its offerings before you apply. Mentioning specific services or amenities in your application shows us that you're genuinely interested in the role and understand what makes The Ned special. It’s all about creating those unforgettable experiences!
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well. A personal touch is great, but make sure it aligns with the high standards of hospitality we uphold at The Ned. And don’t forget to apply through our website!
How to prepare for a job interview at The Ned & Ned's Club
✨Know Your Stuff
Before the interview, dive deep into The Ned's offerings and services. Familiarise yourself with local attractions, dining options, and entertainment hotspots. This knowledge will not only impress your interviewers but also show that you're genuinely interested in providing exceptional experiences for guests.
✨Showcase Your Leadership Skills
As a Head Concierge, you'll be leading a team, so be ready to discuss your leadership style and past experiences. Prepare examples of how you've successfully managed a team, resolved conflicts, and delivered outstanding service. Highlighting your ability to inspire and motivate others will set you apart.
✨Stay Calm Under Pressure
The Ned's environment can be lively and high-pressure, so it's crucial to demonstrate your ability to remain calm and composed. Think of scenarios where you've handled stressful situations effectively and turned them into positive outcomes. This will reassure the interviewers that you can thrive in their dynamic setting.
✨Embrace Diversity and Inclusion
The Ned values diversity and inclusion, so be prepared to discuss how you can contribute to this culture. Share your thoughts on creating an inclusive environment and any experiences you have in promoting diversity within a team. This will show that you align with their vision and are committed to making a positive impact.