At a Glance
- Tasks: Lead daily operations and ensure exceptional service at our vibrant rooftop club.
- Company: Join The Ned, a trendy global collection of hotels and clubs.
- Benefits: Earn up to £43,800, enjoy free meals, and access exclusive discounts.
- Other info: Enjoy regular social events and a supportive workplace culture.
- Why this job: Be part of a dynamic team and enhance your management skills in a fun environment.
- Qualifications: Previous management experience and a passion for outstanding guest experiences.
The predicted salary is between 43800 - 43800 £ per year.
Ned’s Club Upstairs is a rooftop space for members with a heated pool, restaurant, two converted domes and two outdoor terraces for eating and drinking. As Floor Manager, catering to our most important customers, our members, you will support your General Manager in the leadership of Ned’s Club Upstairs, primarily overseeing day-to-day operations and delivering exceptional service and food to our guests.
As a member of the management team, you will:
- Support the delivery of all operational, commercial, experiential, and people performance.
- Be accountable for ensuring the whole team delivers exceptional service and hold them to account for performance as measured on the restaurant balanced scorecard.
- Ensure that all regulatory compliance is maintained as an accountable person for health and safety and labour relations.
- Support with all people leadership tasks – including team recruitment, development and performance chats, onboarding new starters.
What can The Ned give you?
- Salary of up to £43,800 per year, including service charge.
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
- Exciting learning and development programmes to help progress your career.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping, and cinema discounts.
- Your birthday off after a year of service and more holiday after five years.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance programme – 24/7 advice and support.
- Reward and recognition initiatives.
What you can bring to the role:
- Previous supervisory or management experience with a proven track record of delivering outstanding food, guest experiences, and people management.
- High standards are essential as our customers and guests expect the best.
- An organised and detailed manner is necessary, as impeccable record keeping is needed to maintain records for our safety and audit standards.
- A calm demeanour and a genuine passion for providing guests with an exceptional experience every time is essential.
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must be eligible to live and work in the UK to be considered for this role. Apply today and join us as a Floor Manager.
Floor Manager employer: The Ned & Ned's Club
At The Ned, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity, equity, and inclusion. As a Floor Manager, you'll enjoy competitive salary packages, complimentary meals, and exciting career development opportunities in a dynamic environment that encourages personal growth. With unique perks like exclusive rates for family and friends, regular social events, and a strong focus on employee wellbeing, The Ned is the perfect place for ambitious individuals looking to thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at The Ned. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show up in style! If you can, visit Ned’s Club Upstairs for a drink or a meal. Familiarising yourself with the vibe and service will give you great talking points during interviews.
✨Tip Number 3
Prepare for the pressure! As a Floor Manager, you’ll need to keep your cool. Think of scenarios where you’ve handled high-pressure situations and be ready to share those stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about providing exceptional service and creating memorable experiences for our members.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in management and customer service. We’re looking for someone who can lead a team and maintain high standards, so showcase your achievements in these areas!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Floor Manager position at Ned’s Club Upstairs.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Ned.
How to prepare for a job interview at The Ned & Ned's Club
✨Know the Venue Inside Out
Before your interview, take some time to familiarise yourself with Ned’s Club Upstairs. Understand its layout, the services offered, and the overall vibe. This will not only show your genuine interest but also help you discuss how you can enhance the guest experience.
✨Showcase Your People Skills
As a Floor Manager, you'll be leading a team and ensuring exceptional service. Be prepared to share specific examples of how you've successfully managed teams in the past, dealt with conflicts, or improved team performance. Highlight your leadership style and how it aligns with creating a positive work environment.
✨Demonstrate Your Passion for Hospitality
The role requires a genuine passion for providing outstanding guest experiences. During the interview, express your enthusiasm for the hospitality industry and share stories that illustrate your commitment to delivering exceptional service, even in high-pressure situations.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions about the team dynamics, training opportunities, and the club's approach to diversity and inclusion. This shows you're not just interested in the role, but also in contributing positively to the culture at The Ned.
