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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional guest experiences and manage reservations.
- Company: Join The Ned, a vibrant collection of hotels and clubs in the heart of London.
- Benefits: Competitive salary, complimentary meals, exclusive rates, and wellbeing perks.
- Why this job: Be a key player in creating unforgettable experiences for guests at a renowned venue.
- Qualifications: Previous leadership experience and a passion for outstanding guest service.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 38000 - 42000 £ per year.
Our Guest Experience Centre provides exceptional service to guests and members, driving bookings and revenue in all areas of The Ned. As a leader of a key team providing support to all operational departments, the Guest Experience Manager is a pivotal role that keeps things running smoothly and influences amazing guest experiences from pre-arrival to post-departure.
About The Ned
The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 248 hotel bedrooms.
Responsibilities
- You’re the right-hand person to the Head of GEC, supporting them in delivering all operational, commercial, experiential, and people performance.
- Support with all people leadership tasks - including team recruitment, development and performance chats, onboarding new starters.
- Lead a team of guest experience supervisors and agents who will look after all incoming calls and emails for reservations for our restaurants, rooms, member services, and spa.
- Be a font of knowledge and enthusiasm for everything The Ned has to offer, making recommendations and upsells to future guests whilst also instilling this same sense of advocacy in your team.
What The Ned can give you
- Salary between £38,000- £42,000 including service charge, depending on experience.
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping and cinema discounts.
- Your birthday off, after a year of service and more holiday after five years of service.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance program – 24/7 advice and support.
- Reward and recognition initiatives.
What you can bring to the role
- Previous leadership experience with a proven track record of delivering outstanding guest service, and people management.
- A commercial mindset is non-negotiable in our leaders.
- Our operation can be a high-pressure environment, but you’ll be the steady presence that our team look to, so a calm demeanour and a genuine passion for providing guests with an exceptional experience every time will be second nature to you.
At The Ned, we don’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role.
Apply today and join us as Guest Experience Manager.
Reservations & Guest Experience Manager in City of London employer: The Ned & Ned's Club
Contact Detail:
The Ned & Ned's Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Guest Experience Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get social! Follow The Ned on social media and engage with their posts. This shows your enthusiasm for the brand and can help you stand out when it comes to interviews. Plus, you might catch wind of job openings before they’re even advertised!
✨Tip Number 3
Prepare for the interview by knowing your stuff! Research The Ned’s values, services, and recent news. Being able to discuss how your experience aligns with their mission will impress the hiring team and show you’re genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at The Ned.
We think you need these skills to ace Reservations & Guest Experience Manager in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for guest experience shine through. We want to see how much you care about creating amazing experiences for guests at The Ned!
Tailor Your CV: Make sure your CV highlights relevant leadership experience and any achievements in guest service. We love seeing how you've made a difference in previous roles, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. No need for fluff – just show us what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Ned!
How to prepare for a job interview at The Ned & Ned's Club
✨Know Your Stuff About The Ned
Before the interview, dive deep into everything The Ned has to offer. Familiarise yourself with their services, restaurants, and unique features. This knowledge will not only impress your interviewers but also show your genuine enthusiasm for the role.
✨Showcase Your Leadership Skills
Prepare examples of your previous leadership experiences, especially those that highlight your ability to manage teams and deliver outstanding guest service. Think about specific situations where you successfully led a team under pressure, as this is crucial for the Reservations & Guest Experience Manager role.
✨Demonstrate a Commercial Mindset
Be ready to discuss how you've contributed to financial performance in past roles. Bring examples of how you've driven bookings or increased revenue through effective strategies. This will align perfectly with the expectations of the position.
✨Stay Calm and Collected
Since the environment can be high-pressure, practice staying calm during your interview. Use role-play scenarios to simulate challenging situations and how you'd handle them. This will help convey your steady presence and passion for providing exceptional guest experiences.
