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- Tasks: Lead a dynamic team to create exceptional member experiences and drive engagement.
- Company: Join a vibrant club that celebrates life and fosters connections among professionals.
- Benefits: Enjoy a competitive salary, complimentary meals, and exclusive discounts for you and your loved ones.
- Why this job: Make a real impact by enhancing member relations in a fun and supportive environment.
- Qualifications: Strong people skills and experience in team leadership are essential.
- Other info: Flexible schedule with opportunities for personal growth and community involvement.
The predicted salary is between 45000 - 48000 £ per year.
Ned’s Club members celebrate everything life has to offer, and our Club spaces are for like-minded professionals to meet, work and have a good time.
The Membership Manager leads a small but mighty member relations team, ensuring exceptional daily member experiences.
Responsibilities- Provide strategic leadership and hands‑on services while managing two membership executives.
- Maintain membership attrition below 20% through engagement initiatives.
- Drive retention initiatives, including tailored event invitations and renewal calls.
- Handle escalated member or guest behaviour issues swiftly, preserving culture.
- Support administrative and finance functions for smooth payments, applications, and cancellations.
- Answer member questions via the shared inbox.
- Flexible schedule to attend key moments and events.
- Strong rapport‑building skills for interactions with members and guests.
- Preferred people leadership experience managing a team.
- Bright, genuine warmth with a passion for outstanding hospitality.
- Calm demeanour to defuse high‑pressure situations.
- High confidentiality for high‑profile individuals.
- £45,000‑£48,000 per year.
- Complimentary meals and monthly breakfast in the team restaurant.
- Exclusive rates for you, family, and friends at The Ned.
- Well‑being and health benefits with gym, shopping, and cinema discounts.
- Birthday off, holiday pay increases with length of service.
- Paid volunteer day, refer‑a‑friend scheme, and regular social events.
- Employee assistance program – 24/7 support.
- Reward and recognition initiatives.
Diversity, equity & inclusion: The Ned is committed to leading diversity, equity, and inclusion to create the best workplace. All candidates must have the right to work in the UK to be considered for this role.
Membership Manager in City of London employer: The Ned & Ned's Club
Contact Detail:
The Ned & Ned's Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former members of the team at Ned’s Club on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show your passion for hospitality! When you get the chance to meet with the team, share your experiences that highlight your warmth and rapport-building skills. Make them feel your genuine enthusiasm!
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle high-pressure situations or member escalations. Practising your responses will help you stay calm and collected during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Ned’s Club family!
We think you need these skills to ace Membership Manager in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality and member engagement shine through. We want to see how much you care about creating exceptional experiences for our members!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in people leadership and member relations. We love seeing how your skills align with what we’re looking for!
Be Genuine: We appreciate authenticity! Share your personal stories or experiences that demonstrate your rapport-building skills and calm demeanour in high-pressure situations. It helps us get to know the real you.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting role at Ned’s Club.
How to prepare for a job interview at The Ned & Ned's Club
✨Know Your Members
Before the interview, take some time to research Ned’s Club and its members. Understand their values and what makes them tick. This will help you demonstrate your ability to build rapport and create exceptional experiences for members.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing teams. Share specific examples of how you've led a team to success, especially in high-pressure situations. Highlight your approach to fostering a positive culture and handling escalated issues.
✨Engagement Initiatives Matter
Think about innovative engagement initiatives you've implemented in the past. Be ready to share ideas on how you would drive retention at Ned’s Club, such as tailored events or personal outreach strategies that resonate with members.
✨Stay Calm Under Pressure
Since the role involves handling member behaviour issues, prepare to discuss how you maintain a calm demeanour in challenging situations. Share examples of how you've successfully defused conflicts while preserving a positive atmosphere.
