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- Tasks: Lead a team to deliver exceptional guest service in a luxury setting.
- Company: Luxury hospitality brand located in the vibrant City of London.
- Benefits: Competitive salary, complimentary meals, health benefits, and fun social events.
- Why this job: Join a fast-paced environment and make a real impact on guest experiences.
- Qualifications: Previous leadership experience and a commercial mindset are essential.
- Other info: Great opportunities for employee recognition and career growth.
The predicted salary is between 36000 - 60000 £ per year.
A luxury hospitality brand in the City of London is seeking a Reservations & Guest Experience Manager to lead a team in delivering exceptional guest service. This pivotal role requires previous leadership experience and a commercial mindset to support operational excellence. The ideal candidate will thrive in a fast-paced environment, ensuring high-quality service from initial contact through to post-departure.
Benefits include:
- Competitive salary
- Complimentary meals
- Health benefits
- Opportunities for employee recognition and social events
Guest Experience & Reservations Lead in City of London employer: The Ned & Ned's Club
Contact Detail:
The Ned & Ned's Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience & Reservations Lead in City of London
✨Tip Number 1
Network like a pro! Connect with people in the luxury hospitality scene, especially those who work at the brand you're eyeing. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with hiring managers, share specific examples of how you've led teams to success in fast-paced environments. We want to see that you can inspire others while keeping service levels high.
✨Tip Number 3
Be ready to demonstrate your commercial mindset. Think about how you can contribute to operational excellence and boost guest satisfaction. Prepare some ideas to discuss during interviews that show you understand the business side of hospitality.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on the chance to stand out!
We think you need these skills to ace Guest Experience & Reservations Lead in City of London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences have shaped your desire to create exceptional guest experiences.
Highlight Leadership Experience: Make sure to emphasise any previous leadership roles you've had. We’re looking for someone who can inspire a team, so share specific examples of how you've led and motivated others in fast-paced environments.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and qualities mentioned in the job description. We appreciate when candidates take this extra step.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Ned & Ned's Club
✨Know the Brand Inside Out
Before your interview, dive deep into the luxury hospitality brand's values, mission, and recent news. Understanding their unique selling points will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led a team in the past. Highlight situations where you improved guest experiences or operational efficiency, as this will demonstrate your capability to thrive in a fast-paced environment.
✨Emphasise Your Commercial Mindset
Be ready to discuss how you've contributed to revenue growth or cost-saving initiatives in previous roles. This will illustrate your understanding of the business side of hospitality and your ability to support operational excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in guest service scenarios. Practise responses to common challenges in hospitality, focusing on how you would ensure high-quality service from initial contact to post-departure.
