Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead front office operations and create memorable guest experiences at The Ned.
- Company: Join The Ned, a vibrant hotel and club in the heart of London.
- Benefits: Competitive salary, complimentary meals, exclusive rates, and wellbeing perks.
- Why this job: Be part of a dynamic team in a lively atmosphere with great career growth.
- Qualifications: Proven leadership experience in hospitality and a passion for exceptional service.
- Other info: Diversity and inclusion are at our core; we celebrate every individual.
The predicted salary is between 43000 - 52000 £ per year.
Our front of house teams facilitate the memorable hospitality experiences that our hotel guests and VIPs expect of The Ned. We have an opportunity for an experienced and dynamic Front of House Manager to lead our front office and guest relations operations, ensuring a seamless and slick experience throughout. Our reception and front office team are positioned in the heart of our stunning ground floor lobby and are the focal point for hotel guests checking in for their stay. Surrounded by our F&B venues and with live music every day, it’s a unique place to work with a lively atmosphere. Our Guest Relations team are a constant warm presence around the operation and are the faces of outstanding hospitality for our VIPs during their visit or stay.
Reporting into the Head of Rooms Operations and as the leader of both the Front Office and Guest Relations Team you will:
- Lead the day-to-day reception and guest relations operations, leading your teams to be the ambassadors of outstanding hospitality for our hotel guests and VIPs.
- Be the guardian of outstanding hospitality at The Ned, whether that is coaching and guiding the team to deliver memorable experiences every time, or tackling glitches and complaints head on to find a solution for the guest.
- Lead all people tasks - including team recruitment, development and performance chats, onboarding new starters.
- Closely monitor commercial performance, providing direction and strategy to protect and drive profitability, including rota creation, expense control, forecasting, upselling, annual budgeting process and month end performance analysis.
- Maintain strong relationships between departments, enabling and encouraging your managers and teams to provide a seamless experience for every guest and VIP.
- With a priority on providing every guest with an outstanding experience, your team will work hand in hand with the concierge team, stepping in to provide support where needed.
- Build rapport with regular guests over time, learning their preferences and what makes for an amazing experience.
Qualifications:
- Previous leadership experience in a front of house hotel function is non-negotiable with a proven track record of delivering outstanding guest experiences and people management.
- The highest standards are essential as our customers and guests expect the best, and our VIPs expect this and then some.
- An organised and detailed manner is non-negotiable, able to manage multiple priorities and a busy operation at the same time.
- A commercial mindset is needed in all our leaders. As Head of Department you will always be focused on delivering excellent financial performance and results.
- A calm demeanour and a genuine passion for providing exceptional hospitality is essential, especially in a high-pressure operation.
- A passion for personal development is always welcome, making this a great step-up role for an experienced head of department to take on a wider remit.
Benefits:
- Salary of £50,000 to £60,000 per year, including service charge, dependent on experience.
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping and cinema discounts.
- Your birthday off, after a year of service and more holiday after five years of service.
- Paid volunteer day.
- Refer a friend scheme of up to £1,000.
- Regular social events, including an annual pool party.
- Employee assistance program – 24/7 advice and support.
- Reward and recognition initiatives.
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role. Apply today and join us as a Front Office Manager.
Front Office Manager in City of London employer: The Ned & Ned's Club
Contact Detail:
The Ned & Ned's Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Manager role. You never know who might have the inside scoop on an opening at a fab place like The Ned.
✨Tip Number 2
Prepare for those interviews by researching The Ned and its unique vibe. Familiarise yourself with their values and what makes their guest experience stand out. This way, you can show off how you’d fit right in and lead the front office team to success.
✨Tip Number 3
Practice your pitch! Be ready to talk about your previous leadership experiences and how you've tackled challenges in guest relations. Highlight your calm demeanour and passion for hospitality – it’s all about showing you’re the perfect fit for the high-pressure environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our amazing team at The Ned.
We think you need these skills to ace Front Office Manager in City of London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve gone above and beyond to create memorable moments for guests. We want to see that you’re not just looking for a job, but that you genuinely care about providing outstanding service.
Tailor Your Application: Make sure to customise your application to reflect the role of Front Office Manager at The Ned. Highlight your leadership experience and how it aligns with our focus on exceptional guest relations. We appreciate candidates who take the time to connect their skills with what we’re all about!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We’re looking for someone who can communicate effectively, so make sure your written application reflects that. A well-structured application will definitely catch our eye!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Ned. We can’t wait to hear from you!
How to prepare for a job interview at The Ned & Ned's Club
✨Know Your Hospitality Inside Out
Make sure you brush up on your knowledge of outstanding hospitality practices. Understand what makes a memorable guest experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the industry, but that you live and breathe it.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of specific instances where you've successfully managed a team or resolved conflicts. Highlight how you motivate and develop your staff to deliver exceptional service.
✨Demonstrate Your Commercial Acumen
The role requires a strong commercial mindset, so come equipped with examples of how you've driven profitability in previous positions. Be ready to discuss strategies you've implemented for expense control, upselling, and performance analysis. This will show that you understand the business side of hospitality.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges you might encounter in the role and how you would handle them. This could include dealing with guest complaints or managing a busy front office during peak times.
