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- Tasks: Provide exceptional customer service and manage reservations for guests and members.
- Company: The Ned is a vibrant hospitality hub with restaurants, bars, and a luxurious hotel experience.
- Benefits: Enjoy a competitive salary, complimentary meals, exclusive discounts, and wellness perks.
- Why this job: Join a dynamic team dedicated to creating memorable guest experiences in a diverse environment.
- Qualifications: Previous customer service experience and knowledge of reservation systems are preferred.
- Other info: Flexible shifts and opportunities for career progression await you!
Join to apply for the Reservation & Guest Experience Agent role at The Ned & Ned\’s Club
Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned’s Club, a private members’ space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms.
What’s the role?
Reservation & Guest Experience Agent – immediate start available.
Where will you be working?
Going above and beyond for our guests is our Guest Experience team. This group of customer service professionals always go the extra mile to make our guests’ time with us special.
What will you be doing?
- Excellent customer service is in your DNA, and you’ll be providing this to our guests and members
- You’ll be looking after all incoming calls and emails for reservations, encompassing our restaurants, rooms, member services, and spa
- Shifts vary between 0700 – 1530, 1430 – 2300, and occasional night shifts
What can The Ned give you?
- Salary of £15.35/hour (including service charge)
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
- Exciting learning and development programmes to help progress your career
- Exclusive rates at The Ned for staying and eating for you, your family and friends
- Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping, and cinema discounts
- Your birthday off after a year of service and more holiday after five years
- Paid volunteer day
- Refer a friend scheme
- Regular social events, including an annual pool party
- Employee assistance programme – 24/7 advice and support
- Reward and recognition initiatives
At The Ned, we don\’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview.
All candidates must be eligible to live and work in the UK to be considered for this role.
Apply today and join us as a Guest Experience Agent
#lovethened
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
- Industries: Hospitality
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Reservation & Guest Experience Agent employer: The Ned & Ned's Club
Contact Detail:
The Ned & Ned's Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation & Guest Experience Agent
✨Tip Number 1
Familiarise yourself with The Ned's unique offerings and services. Understanding their restaurants, spa, and member services will help you engage with guests more effectively during the interview.
✨Tip Number 2
Brush up on your knowledge of Opera PMS and Open Table systems. Being able to discuss your experience with these tools can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to excellent guest experiences, which is crucial for this position.
✨Tip Number 4
Show your enthusiasm for working in a diverse environment. The Ned values diversity and inclusion, so expressing your appreciation for these principles can resonate well with the hiring team.
We think you need these skills to ace Reservation & Guest Experience Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any familiarity with reservation systems like Opera PMS or Open Table. Use specific examples to demonstrate how you've gone above and beyond for guests in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your commitment to providing excellent guest experiences. Mention why you want to work at The Ned specifically and how your values align with their commitment to diversity and inclusion.
Showcase Communication Skills: Since the role involves handling calls and emails, emphasise your communication skills. Provide examples of how you've effectively managed customer inquiries or resolved issues in past positions, showcasing your ability to maintain professionalism under pressure.
Highlight Team Collaboration: The job requires working closely with other team members. Include examples in your application that demonstrate your ability to collaborate and support colleagues, especially in training or development contexts, as mentioned in the job description.
How to prepare for a job interview at The Ned & Ned's Club
✨Showcase Your Customer Service Skills
As a Reservation & Guest Experience Agent, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing exceptional service.
✨Familiarise Yourself with Relevant Systems
Understanding systems like Opera PMS and Open Table can set you apart. Before the interview, take some time to research these platforms and be ready to discuss how your knowledge can benefit the team.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific guest situations. Think of scenarios where you resolved conflicts or improved a guest's experience, and be ready to share these stories during the interview.
✨Emphasise Teamwork and Collaboration
The role involves working closely with other agents and departments. Highlight your ability to work in a team and support your colleagues, as this aligns with The Ned's focus on collaboration and guest satisfaction.
