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- Tasks: Recommend and book amazing experiences for guests in the heart of London.
- Company: Join The Ned, a vibrant hospitality hub with a focus on diversity and inclusion.
- Benefits: Enjoy complimentary meals, exclusive rates, and health benefits.
- Why this job: Be part of a dynamic team and make unforgettable memories for guests.
- Qualifications: Passion for hospitality and knowledge of London's culture.
- Other info: Exciting career growth opportunities and regular social events.
The predicted salary is between 24000 - 36000 £ per year.
Our concierge team have prime position in our buzzing lobby and are a focal point for our guests’ queries.
Do you want to join one of the best places to work in hospitality? The role is for a Junior Concierge.
We are situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned’s Club, a private members’ space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms.
As a Junior Concierge, your responsibilities will include:
- Using your knowledge about the city to recommend great experiences to our guests about restaurants, bars, clubs, events, museums, and all things culture in London
- Recommending and booking the best experiences for our guests, and securing behind the scenes tickets for an exceptional time
- We’d like it if you had a membership of Les Clefs d’Or
- Early shifts start at 0700 and finish late evening for the late shift
In return, The Ned can offer you:
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
- Exciting learning and development programmes to help progress your career
- Exclusive rates at The Ned for staying and eating for you, your family and friends
- Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping, and cinema discounts
- Your birthday off after a year of service and more holiday after five years
- Paid volunteer day
- Refer a friend scheme
- Regular social events, including an annual pool party
- Employee assistance programme – 24/7 advice and support
- Reward and recognition initiatives
At The Ned, we don\’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview. All candidates must be eligible to live and work in the UK to be considered for this role.
We are an equal opportunities employer and welcome applications from all suitably qualified persons.
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Junior Concierge employer: The Ned & Ned's Club
Contact Detail:
The Ned & Ned's Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Concierge
✨Tip Number 1
Get to know the venue! Familiarise yourself with The Ned and its offerings. This way, when you chat with the hiring team, you can show off your knowledge about the restaurants, bars, and events they host. It’ll make you stand out as someone who’s genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local hospitality events. They might share insider tips or even put in a good word for you. Plus, it shows you’re proactive and keen to be part of the team.
✨Tip Number 3
Prepare for the interview by practising common concierge scenarios. Think about how you’d recommend experiences or handle guest queries. Role-playing with a friend can help you feel more confident and ready to impress during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly. Let’s get you on board!
We think you need these skills to ace Junior Concierge
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re excited about being a Junior Concierge and helping our guests have an amazing experience!
Highlight Your Local Knowledge: Since you'll be recommending the best spots in London, make sure to mention any local gems you know. We love candidates who can share their insider tips on restaurants, bars, and cultural events!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Junior Concierge role. We appreciate when applicants show they’ve done their homework.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Ned!
How to prepare for a job interview at The Ned & Ned's Club
✨Know Your City Inside Out
As a Junior Concierge, you'll need to impress with your knowledge of London. Brush up on the latest hotspots, hidden gems, and cultural events. Make a list of your top recommendations and be ready to share them during the interview.
✨Showcase Your Customer Service Skills
This role is all about providing exceptional service. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle queries and resolve issues effectively.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview to assess how you would handle guest interactions. Practice responding to common guest requests or complaints. This will help you demonstrate your problem-solving skills and adaptability.
✨Express Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share why you want to work at The Ned specifically and how you align with their values. A genuine passion can set you apart from other candidates.