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- Tasks: Lead the team at Millie's Lounge, ensuring exceptional service and smooth operations.
- Company: The Ned is a vibrant collection of hotels and restaurants in the heart of London.
- Benefits: Enjoy a competitive salary, complimentary meals, and exclusive discounts for you and your friends.
- Why this job: Join a dynamic team in a stylish environment with opportunities for personal and professional growth.
- Qualifications: Previous management experience and a passion for delivering outstanding guest experiences are essential.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 34000 - 45000 £ per year.
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The Ned boasts 10 restaurants, each serving a unique style of cuisine from around the world. As Floor Manager of Millie’s Lounge you will oversee our British restaurant and bar set in the grand banking hall serving classic dishes alongside a selection of curated wines, craft ales, and themed cocktails.
Millie’s serves breakfast, lunch, dinner, and late night menus as well as hosting afternoon tea service – and of course our infamous Feast on Sunday\’s.
Do you want to join one of the best places to work in hospitality?
What’s the role?
Floor Manager – Millie’s Lounge
Where will you be working?
The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.
The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club – a private members’ space, gym and rooftop – alongside a public spa, a full floor of events spaces, ten restaurants and bars and 250 hotel bedrooms.
As a member of the management team, you will:
- As part of the restaurant leadership team you will supporting the delivery of all operational, commercial, experiential, and people performance
- You’re accountable for ensuring the whole team delivers exceptional service and equally, you’ll hold them to account for performance as measured on the restaurant balanced scorecard
- As an accountable person for health and safety and labour relations, you’ll ensure that all regulatory compliance is maintained
- Support with all people leadership tasks – including team recruitment, development and performance chats, onboarding new starters – this is a great role for an ambitious manager who wants to build their people management skillset
What can The Ned give you?
- Salary of up to £40,200 per year, including service charge
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
- Exciting learning and development programmes to help progress your career
- Exclusive rates at The Ned for staying and eating for you, your family and friends
- Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts
- Your birthday off after a year of service and more holiday after five years
- Paid volunteer day
- Refer a friend scheme
- Regular social events, including an annual pool party
- Employee assistance programme – 24/7 advice and support
- Reward and recognition initiatives
What you can bring to the role:
- Previous supervisory or management experience with a proven track record of delivering outstanding food, guest experiences, and people management
- Our customers and guests expect the best, so high standards are essential
- An organised and detailed manner is necessary, as impeccable record keeping is needed to maintain records for our safety and audit standards
- Our operation can be a high-pressure environment, but you’ll be the steady presence that our team look to, so a calm demeanour and a genuine passion for providing guests with an exceptional experience every time is essential
At The Ned, we don\’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview.
All candidates must be eligible to live and work in the UK to be considered for this role.
Apply today and join us as a Floor Manager
#lovethened
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Hospitality
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Floor Manager – Millie’s Lounge employer: The Ned & Ned's Club
Contact Detail:
The Ned & Ned's Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager – Millie’s Lounge
✨Tip Number 1
Familiarise yourself with The Ned and its unique offerings. Understanding the different restaurants and their cuisines will help you demonstrate your passion for the brand during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. This will highlight your ability to maintain calm and deliver exceptional service.
✨Tip Number 3
Network within the hospitality industry, especially with those who have experience at The Ned or similar establishments. Personal connections can provide valuable insights and potentially boost your application.
✨Tip Number 4
Research current trends in the hospitality sector, particularly around guest experiences and service excellence. Being knowledgeable about these trends can set you apart as a candidate who is proactive and informed.
We think you need these skills to ace Floor Manager – Millie’s Lounge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory or management experience in hospitality. Emphasise your track record of delivering outstanding guest experiences and people management skills, as these are crucial for the Floor Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role at Millie’s Lounge. Mention specific examples of how you've maintained high standards in previous positions and how you can contribute to The Ned's commitment to exceptional service.
Highlight Relevant Skills: In your application, focus on skills such as organisation, attention to detail, and the ability to remain calm under pressure. These qualities are essential for managing a busy restaurant environment and ensuring compliance with health and safety regulations.
Showcase Your Leadership Style: Discuss your approach to team leadership in your application. Highlight any experience you have in recruitment, development, and performance management, as well as your ability to foster a positive team culture in a high-pressure setting.
How to prepare for a job interview at The Ned & Ned's Club
✨Showcase Your Leadership Skills
As a Floor Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Share specific examples from your past experiences where you successfully managed a team, resolved conflicts, or improved service standards.
✨Know the Menu Inside Out
Familiarise yourself with Millie’s Lounge menu and the unique offerings of The Ned. Being able to discuss the dishes, wines, and cocktails confidently will show your passion for the role and impress the interviewers.
✨Emphasise Your Customer Service Experience
Highlight your previous experience in hospitality and how you've gone above and beyond to ensure guest satisfaction. Prepare anecdotes that illustrate your commitment to providing exceptional service, especially in high-pressure situations.
✨Prepare Questions About Company Culture
The Ned values diversity and inclusion, so come prepared with thoughtful questions about their culture and initiatives. This shows your genuine interest in being part of their team and aligns with their commitment to creating a great workplace.
