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- Tasks: Deliver exceptional service and create memorable experiences for our members at Ned's Club.
- Company: The Ned is a vibrant collection of hotels, clubs, and restaurants in the heart of London.
- Benefits: Enjoy a competitive salary, complimentary meals, exclusive discounts, and exciting learning opportunities.
- Why this job: Join a dynamic team where your hospitality skills shine and every interaction matters.
- Qualifications: A warm personality, rapport-building skills, and a passion for outstanding service are essential.
- Other info: Flexible shifts available, including late nights, with a focus on personal growth and development.
Our members expect the best food, drinks, and service across either the rooftop restaurant -Ned’s Club Upstairs – or the Vault, our late-night venue. Our Club Waiters are the smiling faces delivering everything needed to create an amazing experience every time.
All of our waiters at The Ned deliver top tier hospitality, but what sets our Club Waiters apart is the ability to build lasting rapport – every guest is a loyal member or a potential new member so every interaction is crucial and every piece of information we learn about what our members love is used to create an even better experience for them the next time.
Do you want to join one of the best places to work in hospitality?
What’s the role?
Club Waiter
About The Ned:
The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.
The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club – a private members’ space, gym and rooftop – alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.
Reporting into the Club management team and as the friendly face of the member experience you will:
- Be the main point of contact for the member’s entire visit, tailoring your service to deliver the exceptional experiences that Ned’s Club is known for
- Using your unrivalled knowledge of our menus, you’ll answer all queries and provide recommendations to make sure every guest receives the perfect meal
- Even when not directly interacting with our guests you will be in full view so you will always be impeccably presented, delivering a slick operation, all with a friendly and open energy
- Be the last guardian of food and drink quality and presentation, never letting anything lower than Ned standards reach our guests
- Maintain a safe and clean restaurant environment, protecting our guests and your teammates from any possible harm
- Collaborate with our membership relations team where necessary, providing members with an amazing experience every time is your top priority
- Build rapport with members over time, learning their preferences and what makes for an amazing experience – storing this information on our reservations system for future visits
- In Ned’s Club Upstairs shifts vary from breakfast shifts to late finishes
- Ned’s Club Downstairs, The Vault, is a late night cocktail lounge so shifts will be evenings finishing as late as 3am
What you can bring to the role:
- Rapport building skills are essential for working in our Club spaces, every guest is a loyal member or a potential new member, so every interaction is crucial
- As the smiling face looking after every member and guest in our Club spaces, you’ll have a bright personality and genuine warmth with a passion for outstanding hospitality
- This can be a high-pressure role, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable
- In our Club spaces you may be looking after high-profile people who value their privacy, so a degree of confidentiality is non-negotiable
- Great all-round food and drinks knowledge is an advantage, but we can teach you everything you need to know about our menus
- Our members expect the best, so patience and a genuine desire to deliver outstanding experiences every time is an absolute must
- We love people to continuously improve, so if you have the desire to learn and progress then you can take part in loads of learning here at The Ned as part of our monthly learning calendar
What The Ned can give you:
- Salary of £17.00 per hour (including service charge)
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
- Exciting learning and development programmes to help progress your career
- Exclusive rates at The Ned for staying and eating for you, your family and friends
- Wellbeing and health benefits, including Medicash and Wagestream, with access to gym, shopping, and cinema discounts
- Your birthday off after a year of service and more holiday after five years
- Paid volunteer day
- Refer a friend scheme
- Regular social events, including an annual pool party
- Employee assistance programme – 24/7 advice and support
- Reward and recognition initiatives
At The Ned, we don\’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview.
All candidates must have the right to work in the UK to be considered for this role.
Apply today and join us as a Club Waiter
#lovethened
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Club Waiter employer: The Ned & Ned's Club
Contact Detail:
The Ned & Ned's Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Waiter
✨Tip Number 1
Familiarise yourself with The Ned's offerings, especially the menus at Ned's Club Upstairs and The Vault. Knowing the food and drink options inside out will help you engage confidently with guests and showcase your passion for outstanding hospitality.
✨Tip Number 2
Practice your rapport-building skills by engaging with friends or family in a service context. This will help you develop a warm and friendly demeanour, which is essential for creating lasting connections with members and guests.
✨Tip Number 3
Be prepared to demonstrate your ability to handle high-pressure situations. Think of examples from past experiences where you've successfully managed stress or resolved conflicts, as this will show your calm demeanour and problem-solving skills.
✨Tip Number 4
Research The Ned's commitment to diversity, equity, and inclusion. Understanding their values will not only help you align with their culture but also allow you to discuss how you can contribute to making The Ned an even better place to work.
We think you need these skills to ace Club Waiter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what The Ned is looking for in a Club Waiter. Highlight your rapport-building skills and passion for hospitality in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in hospitality, especially any roles where you built relationships with customers. Use specific examples that demonstrate your ability to provide outstanding service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention how you can contribute to creating amazing experiences for members and guests at The Ned.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at The Ned & Ned's Club
✨Show Your Personality
As a Club Waiter, your bright personality and warmth are key. Make sure to let your genuine self shine through during the interview. Smile, engage with the interviewer, and showcase your passion for hospitality.
✨Demonstrate Rapport-Building Skills
Since building rapport with members is crucial, prepare examples of how you've successfully connected with customers in the past. Share stories that highlight your ability to remember preferences and create memorable experiences.
✨Prepare for High-Pressure Scenarios
The role can be high-pressure, so think about times when you've had to stay calm and positive in challenging situations. Be ready to discuss how you handle stress and turn potential issues into positive outcomes.
✨Know the Menu Basics
While you’ll receive training, having a basic understanding of food and drink will impress your interviewer. Familiarise yourself with common menu items and be prepared to discuss your favourite dishes or drinks.
