At a Glance
- Tasks: Provide exceptional customer service and manage reservations for our guests and members.
- Company: Join The Ned, a vibrant hospitality hub in the heart of the City.
- Benefits: Earn £16.00/hour, enjoy complimentary meals, and access exclusive discounts.
- Other info: Enjoy regular social events and opportunities for career growth.
- Why this job: Be part of a dynamic team that creates memorable experiences for guests.
- Qualifications: Experience in hospitality is a plus; knowledge of Opera PMS is beneficial.
The predicted salary is between 16 - 16 £ per hour.
Situated in the heart of the City, in the former Midland Bank headquarters, The Ned houses Ned’s Club, a private members’ space, gym and rooftop, alongside a public spa, ten restaurants and bars and 250 hotel bedrooms. Do you want to join one of the best places to work in hospitality?
Going above and beyond for our guests is our Guest Experience team. This group of customer service professionals always go the extra mile to make our guests’ time with us special.
What will you be doing?
- Excellent customer service is in your DNA, and you’ll be providing this to our guests and members.
- You’ll be looking after all incoming calls and emails for reservations, encompassing our restaurants, rooms, member services, and spa.
- Working overnight, starting from 23:00 to 7:30, usually 2 nights per week.
What can The Ned give you?
- Salary of £16.00/hour (including service charge).
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
- Exciting learning and development programmes to help progress your career.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping, and cinema discounts.
- Your birthday off after a year of service and more holiday after five years.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance programme – 24/7 advice and support.
- Reward and recognition initiatives.
What you can bring to the role?
- Previous experience in similar industry would be beneficial.
- Good knowledge of Opera PMS.
- Understanding of Open Table and Sales Force systems.
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must be eligible to live and work in the UK to be considered for this role. Apply today and join us as a Night Guest Experience Agent.
Night Reservation & Guest Experience Agent employer: The Ned City of London Sales
The Ned is an exceptional employer located in the vibrant heart of the City, offering a dynamic work environment that prioritises employee wellbeing and development. With competitive pay, complimentary meals, and unique perks like exclusive rates for friends and family, we foster a culture of inclusivity and recognition, ensuring our team members feel valued and supported. Join us to be part of a dedicated Guest Experience team that goes above and beyond for our guests while enjoying exciting career growth opportunities in one of the best places to work in hospitality.
Contact Details:
The Ned City of London Sales Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Reservation & Guest Experience Agent
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at The Ned City of London Sales and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Night Reservation & Guest Experience Agent
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The Ned City of London Sales that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The Ned City of London Sales.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The Ned City of London Sales get a sense of who you are beyond your experience!
How to prepare for a job interview at The Ned City of London Sales
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The Ned City of London Sales and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
