At a Glance
- Tasks: Supervise spa operations and create a welcoming atmosphere for guests.
- Company: Join The Ned, a vibrant hospitality hub in the heart of the City.
- Benefits: Competitive salary, free meals, wellness perks, and exciting career development.
- Other info: Enjoy regular social events and a supportive work environment.
- Why this job: Be part of a dynamic team delivering exceptional wellness experiences.
- Qualifications: Experience in luxury spas and strong leadership skills are essential.
The predicted salary is between 30600 - 37400 £ per year.
Our Spa team deliver calm, restorative wellness experiences in the heart of one of the busiest buildings in the City. From our warm and attentive reception hosts to our expert therapists, every interaction shapes how our guests feel. We're looking for a Spa Supervisor to support the team that bring that magic to life every day.
About The Ned
The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. It has since expanded to include The Ned NoMad in New York, The Ned Doha, and Ned’s Club Washington DC. Each property is unique and tailored to its location, but the ethos of The Ned remains the same; to create a space for like-minded professionals to meet, work, and have a good time.
The Ned City of London, where this role is based, houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars, and 250 hotel bedrooms.
Reporting to the Spa Manager, you will:
- Supervise the day‑to‑day operation of our Spa reception team
- Create an atmosphere of warmth and welcome in all our wellness spaces, ensuring every guest journey feels relaxed, personal and memorable from arrival to treatment to post‑care
- Role‑model service excellence and a culture of outstanding hospitality
- Guide the team to great commercial performance through labour control, product knowledge, and upselling training
- Maintain great compliance, cash and stock security, and health and safety practices in our wellness spaces
- Partner closely with our wellness, rooms, housekeeping, and membership teams to deliver a seamless experience for members and hotel guests
- Handle guest feedback with confidence, finding solutions that protect both guest experience and The Ned's reputation
What The Ned can give you:
- Salary of up to £34,000 depending on experience
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
- Exciting learning and development programmes to help progress your career
- Exclusive rates at The Ned for staying and eating for you, your family and friends
- Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping, and cinema discounts
- Your birthday off after a year of service and more holiday after five years
- Paid volunteer day
- Refer a friend scheme
- Regular social events, including an annual pool party
- Employee assistance programme – 24/7 advice and support
- Reward and recognition initiatives
What you can bring to the role:
- Previous experience in a luxury spa or wellness environment is essential, and supervisory or leadership experience would be preferred
- A passion for hospitality and wellbeing, with the ability to inspire teams to deliver exceptional guest experiences
- Strong organisational and operational skills, with the ability to balance commercial focus and people leadership
- Excellent communication and relationship‑building abilities
- A calm, grounded presence that sets the tone for the spa environment
- Experience with compliance, and wellness‑related health and safety is highly beneficial
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview. All candidates must be eligible to live and work in the UK to be considered for this role.
Spa Supervisor in London employer: The Ned City of London Sales
The Ned is an exceptional employer, offering a vibrant work culture where hospitality thrives in the heart of London. With a focus on employee growth through exciting learning programmes and a commitment to diversity and inclusion, team members enjoy competitive pay, complimentary meals, and unique perks like exclusive rates for family and friends. Join us at The Ned, where every event is an opportunity to shine and make lasting memories for our guests.
Contact Details:
The Ned City of London Sales Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Ned City of London Sales. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Ned City of London Sales
Don't be shy about reaching out to The Ned City of London Sales directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Ned City of London Sales and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Ned City of London Sales
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
