At a Glance
- Tasks: Lead the night front office team, ensuring exceptional guest experiences and smooth operations.
- Company: Join The Ned, a vibrant hotel and club in the heart of London.
- Benefits: Enjoy a competitive salary, complimentary meals, exclusive rates, and wellbeing perks.
- Other info: Flexible shifts, regular social events, and a commitment to diversity and inclusion.
- Why this job: Be part of a lively atmosphere with live music and a dynamic team.
- Qualifications: Experience in front office management and a passion for outstanding hospitality.
The predicted salary is between 28103 - 34348 £ per year.
Our reception and front office team are positioned in the heart of our stunning ground floor lobby and are the focal point for hotel guests checking in for their stay. Surrounded by our F&B venues and with live music every day, it’s a unique place to work with a lively, vibrant atmosphere. As Night Manager you will oversee our overnight operations, maintaining the service that The Ned is known for and supporting with departmental admin and reporting tasks.
Reporting into the Front Office management team, you will:
- Lead a small team who will look after all arriving and departing guests and incoming phone queries.
- Be a font of knowledge and enthusiasm for everything The Ned has to offer, making recommendations and upsells to future guests.
- Supervise the overnight operation, setting the team up for success, ensuring all overnight tasks are completed, and providing hands-on support whilst working alongside them.
- As a junior member of the leadership team, you will be a guardian of outstanding hospitality and knowledge within your team, modelling behaviours and providing coaching, feedback, and training where needed.
Typical shift patterns are 4 on, 4 off, with shifts 8.30 pm to 8.30 am.
What The Ned can give you:
- Salary of up to £40,000 per year including service, depending on experience.
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping and cinema discounts.
- Your birthday off, after a year of service and more holiday after five years of service.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance program – 24/7 advice and support.
- Reward and recognition initiatives.
What you can bring to the role:
- As the first point of contact for guest and member enquiries, you’ll have a bright personality and genuine warmth with a passion for outstanding hospitality.
- Previous experience in a front office supervisor or management role in a similar environment is necessary.
- Our customers and guests expect the best and you will be supervising one of the most visible departments in the building, so high standards are essential.
- An organised and detailed manner is non‑negotiable, able to manage multiple priorities and a busy operation at the same time.
- Our front office can be high pressure, particularly in the evenings, and you’ll be the stable presence that our team look to, so a calm demeanour and a genuine passion for providing guests with exceptional hospitality is essential.
- You’ll be collaborating with many teams, including security and leadership teams, so you’ll need great communication and relationship building skills.
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role.
Front Office Night Manager employer: The Ned City of London Sales
The Ned is an exceptional employer located in the vibrant heart of the City, offering a dynamic work environment that prioritises employee wellbeing and development. With competitive salaries, complimentary meals, and exciting learning opportunities, we foster a culture of inclusivity and recognition, ensuring our team members thrive both personally and professionally. Join us to be part of a supportive community that values diversity and celebrates achievements, making every day at work rewarding and meaningful.
Contact Details:
The Ned City of London Sales Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Night Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Ned City of London Sales. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Ned City of London Sales
Don't be shy about reaching out to The Ned City of London Sales directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Night Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Ned City of London Sales and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Ned City of London Sales
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
