At a Glance
- Tasks: Lead daily operations and ensure exceptional service at a vibrant rooftop venue.
- Company: Join The Ned, a renowned hospitality brand with a focus on community and excellence.
- Benefits: Competitive salary, complimentary meals, exclusive discounts, and wellness perks.
- Other info: Diverse workplace with opportunities for career growth and regular social events.
- Why this job: Be part of an exciting team and enhance your management skills in a dynamic environment.
- Qualifications: Previous supervisory experience and a passion for outstanding guest experiences.
The predicted salary is between 43800 - 43800 £ per year.
Ned’s Club Upstairs is a rooftop space for members with a heated pool, restaurant, two converted domes and two outdoor terraces for eating and drinking. As Floor Manager, catering to our most important customers, our members, you will support your General Manager in the leadership of Ned’s Club Upstairs, primarily overseeing day-to-day operations and delivering exceptional service and food to our guests.
As a member of the management team, you will:
- Support the delivery of all operational, commercial, experiential, and people performance.
- Be accountable for ensuring the whole team delivers exceptional service and hold them to account for performance as measured on the restaurant balanced scorecard.
- Ensure that all regulatory compliance is maintained as an accountable person for health and safety and labour relations.
- Support with all people leadership tasks, including team recruitment, development and performance chats, onboarding new starters.
What can The Ned give you?
- Salary of up to £43,800 per year, including service charge.
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
- Exciting learning and development programmes to help progress your career.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping, and cinema discounts.
- Your birthday off after a year of service and more holiday after five years.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance programme – 24/7 advice and support.
- Reward and recognition initiatives.
What you can bring to the role:
- Previous supervisory or management experience with a proven track record of delivering outstanding food, guest experiences, and people management.
- High standards are essential as our customers and guests expect the best.
- An organised and detailed manner is necessary, as impeccable record keeping is needed to maintain records for our safety and audit standards.
- A calm demeanour and a genuine passion for providing guests with an exceptional experience every time is essential.
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview. All candidates must be eligible to live and work in the UK to be considered for this role. Apply today and join us as a Floor Manager.
Floor Manager employer: The Ned City of London Sales
At The Ned, we pride ourselves on being one of the best places to work in hospitality, offering a vibrant and inclusive work culture that values diversity and employee growth. As a Floor Manager, you will enjoy competitive salary packages, exciting learning and development opportunities, and unique benefits such as complimentary meals and exclusive rates for you and your loved ones. Join our dedicated team at this iconic location in the heart of London, where exceptional service and memorable experiences are at the forefront of everything we do.
Contact Details:
The Ned City of London Sales Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at The Ned. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show up and shine! If you can, visit The Ned and soak up the atmosphere. This will help you understand the vibe and give you some great talking points during interviews.
✨Tip Number 3
Prepare for the unexpected! Be ready for situational questions that test your problem-solving skills. Think about past experiences where you’ve delivered exceptional service or handled a tough situation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at The Ned.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about providing exceptional service and creating memorable experiences for our members.
Tailor Your CV:Make sure your CV is tailored to the Floor Manager role. Highlight your previous supervisory or management experience, especially any achievements in delivering outstanding food and guest experiences. We love seeing how you've made a difference in past roles!
Be Organised:Since the role requires impeccable record keeping, demonstrate your organisational skills in your application. Use clear headings, bullet points, and a neat layout to make it easy for us to read and find the information we need.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Ned. Don’t miss out!
How to prepare for a job interview at The Ned City of London Sales
✨Know the Venue Inside Out
Before your interview, take some time to familiarise yourself with Ned’s Club Upstairs. Understand its unique offerings, like the heated pool and outdoor terraces. This knowledge will show your genuine interest in the role and help you connect your experience to the specific environment you'll be managing.
✨Showcase Your People Skills
As a Floor Manager, you'll be leading a team and ensuring exceptional service. Prepare examples of how you've successfully managed teams in high-pressure situations. Highlight your ability to motivate staff and maintain high standards, as this is crucial for the role.
✨Demonstrate Your Organisational Skills
Impeccable record-keeping and organisation are key for this position. Be ready to discuss your methods for maintaining compliance and safety standards. Share specific instances where your attention to detail made a difference in your previous roles.
✨Emphasise Your Passion for Hospitality
The hospitality industry thrives on passion and enthusiasm. During your interview, convey your love for providing outstanding guest experiences. Share stories that illustrate your commitment to excellence and how you’ve gone above and beyond for customers in the past.
