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- Tasks: Deliver exceptional service and create memorable experiences for our members at The Ned.
- Company: Join The Ned, a vibrant hospitality hub in the heart of London.
- Benefits: Competitive pay, complimentary meals, learning opportunities, and exclusive discounts.
- Other info: Enjoy a dynamic work environment with regular social events and career progression.
- Why this job: Be the friendly face that makes every visit special and builds lasting connections.
- Qualifications: Strong rapport-building skills and a passion for outstanding hospitality.
The predicted salary is between 36820 - 36820 £ per year.
Our members expect the best food, drinks, and service across either the rooftop restaurant - Ned’s Club Upstairs - or the Vault, our late-night venue. Our Club Waiters are the smiling faces delivering everything needed to create an amazing experience every time. All of our waiters at The Ned deliver top tier hospitality, but what sets our Club Waiters apart is the ability to build lasting rapport - every guest is a loyal member or a potential new member so every interaction is crucial and every piece of information we learn about what our members love is used to create an even better experience for them the next time.
About The Ned: The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 248 hotel bedrooms.
Reporting into the Club management team and as the friendly face of the member experience you will:
- Be the main point of contact for the member’s entire visit, tailoring your service to deliver the exceptional experiences that Ned’s Club is known for.
- Using your unrivalled knowledge of our menus, you’ll answer all queries and provide recommendations to make sure every guest receives the perfect meal.
- Even when not directly interacting with our guests you will be in full view so you will always be impeccably presented, delivering a slick operation, all with a friendly and open energy.
- Be the last guardian of food and drink quality and presentation, never letting anything lower than Ned standards reach our guests.
- Maintain a safe and clean restaurant environment, protecting our guests and your teammates from any possible harm.
- Collaborate with our membership relations team where necessary, providing members with an amazing experience every time is your top priority.
- Build rapport with members over time, learning their preferences and what makes for an amazing experience – storing this information on our reservations system for future visits.
In Ned’s Club Upstairs shifts vary from breakfast shifts to late finishes. Ned’s Club Downstairs, The Vault, is a late night cocktail lounge so shifts will be evenings finishing as late as 3am.
What you can bring to the role:
- Rapport building skills are essential for working in our Club spaces, every guest is a loyal member or a potential new member, so every interaction is crucial.
- As the smiling face looking after every member and guest in our Club spaces, you’ll have a bright personality and genuine warmth with a passion for outstanding hospitality.
- This can be a high-pressure role, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable.
- In our Club spaces you may be looking after high-profile people who value their privacy, so a degree of confidentiality is non-negotiable.
- Great all-round food and drinks knowledge is an advantage, but we can teach you everything you need to know about our menus.
- Our members expect the best, so patience and a genuine desire to deliver outstanding experiences every time is an absolute must.
- We love people to continuously improve, so if you have the desire to learn and progress then you can take part in loads of learning here at The Ned as part of our monthly learning calendar.
What The Ned can give you:
- Estimated yearly pay of £36,820 - £17.70 per hour including service.
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
- Exciting learning and development programmes to help progress your career.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Rewards Gateway and Stream, with access to gym, shopping, and cinema discounts.
- Your birthday off after a year of service and more holiday after five years.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance programme – 24/7 advice and support.
- Reward and recognition initiatives.
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. All candidates must have the right to work in the UK to be considered for this role.
Club Waiter employer: The Ned City of London Sales
Contact Detail:
The Ned City of London Sales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Waiter
✨Tip Number 1
Get to know the venue! Familiarise yourself with The Ned's offerings, from the rooftop restaurant to The Vault. This way, when you chat with potential employers, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your rapport-building skills! Engage with friends or family as if they were guests at The Ned. The more comfortable you are in creating connections, the better you'll shine during interviews.
✨Tip Number 3
Be ready to showcase your calm demeanour! Think of scenarios where you had to handle pressure gracefully. Employers love to see how you can turn tricky situations into positive experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of The Ned team. Let's get you that Club Waiter role!
We think you need these skills to ace Club Waiter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your warmth and enthusiasm for hospitality. Remember, we’re looking for those smiling faces that can build rapport with our members.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hospitality or customer service. We love seeing how you’ve gone above and beyond to create amazing experiences for guests in the past. Tailoring your application to reflect this will definitely catch our eye!
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of why you’d be a great fit for the Club Waiter role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what makes The Ned such a fantastic place to work!
How to prepare for a job interview at The Ned City of London Sales
✨Know the Menu Inside Out
Familiarise yourself with the menu and drink offerings at Ned’s Club. Being able to confidently discuss dishes and make recommendations will show your passion for hospitality and your commitment to providing an exceptional experience.
✨Showcase Your Rapport-Building Skills
Prepare examples of how you've successfully built relationships with customers in the past. Highlight your ability to remember preferences and create a welcoming atmosphere, as this is crucial for making members feel valued and appreciated.
✨Stay Calm Under Pressure
Think of scenarios where you had to handle high-pressure situations gracefully. The interviewers will want to see that you can maintain a positive attitude and defuse any potential issues, especially in a busy environment like The Ned.
✨Emphasise Your Passion for Hospitality
Be ready to share why you love working in hospitality and what outstanding service means to you. Your genuine enthusiasm will resonate with the interviewers and demonstrate that you're the right fit for their team.