Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to create unforgettable experiences for VIP guests.
- Company: The Ned is a premier hospitality destination with hotels, clubs, and restaurants in the heart of London.
- Benefits: Enjoy a salary up to £40,000, complimentary meals, exclusive rates, and wellbeing perks.
- Why this job: Join a vibrant culture focused on outstanding hospitality and personal growth opportunities.
- Qualifications: Previous leadership experience and a passion for exceptional guest service are essential.
- Other info: Embrace diversity and inclusion while preparing for future leadership roles.
The predicted salary is between 28800 - 48000 £ per year.
Our Guest Relations team are a constant warm presence around the operation and are the faces of outstanding hospitality for our VIPs during their visit or stay.
As Guest Relations Manager, you will lead the small but mighty team that anticipates VIP’s needs and collaborates with all departments to provide a tailored experience perfect for that guest.
What’s the role?
About The Ned: The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.
Reporting into the Front Office Manager and as the leader of the Guest Relations Team you will:
- Oversee the day-to-day guest relations operation, leading your team to be the ambassadors of outstanding hospitality for our VIPs.
- Be the guardian of outstanding hospitality at The Ned, whether that is coaching and guiding the team to deliver memorable experiences every time, or tackling glitches and complaints head on to find a solution for the guest.
- Support with all people leadership tasks - including team recruitment, development and performance chats, onboarding new starters.
- Closely monitor commercial performance, supporting your Head of Department by providing direction and making decisions where needed to protect and drive profitability.
- Collaborate with all other relevant departments to provide a seamless experience for every VIP.
- Build rapport with regular guests over time, learning their preferences and what makes for an amazing experience.
What The Ned can give you:
- Salary of up to £40,000 per year, including service charge.
- Complimentary meals in our friendly team restaurant, Neddy’s.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping and cinema discounts.
- Your birthday off, after a year of service and more holiday after five years of service.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance program – 24/7 advice and support.
- Reward and recognition initiatives.
What you can bring to the role:
- Previous leadership experience with a proven track record of delivering outstanding guest experiences and people management.
- An organised and detailed manner is non-negotiable, able to manage multiple priorities and a busy operation at the same time.
- A commercial mindset is needed in all our leaders.
- A calm demeanour and a genuine passion for providing exceptional hospitality is essential.
- A desire to learn and progress is preferred, but not essential.
At The Ned, we don’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role. Apply today and join us as a Reception Manager.
Contact Detail:
The Ned Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Familiarise yourself with The Ned's unique offerings and services. Understanding the specific amenities and experiences available for VIP guests will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of The Ned. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Guest Relations Manager position.
✨Tip Number 3
Prepare examples of how you've successfully managed guest relations in previous roles. Highlighting specific instances where you've gone above and beyond to ensure a positive experience will showcase your capability to lead a team focused on outstanding hospitality.
✨Tip Number 4
Demonstrate your leadership skills by discussing your approach to team development and performance management. Be ready to share how you would coach and guide your team to deliver exceptional service, as this is a key aspect of the Guest Relations Manager role.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest relations and hospitality management. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to deliver outstanding guest experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your understanding of the importance of VIP guest relations. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to lead a team and manage multiple priorities.
Showcase Your Leadership Skills: Provide examples of your previous leadership experience in your application. Highlight situations where you successfully managed a team, resolved guest complaints, or improved service standards, as these are crucial for the Guest Relations Manager role.
Demonstrate Commercial Awareness: Mention any experience you have with financial performance, such as budgeting or expense control. This will show that you understand the commercial aspects of the role and can contribute to the profitability of the operation.
How to prepare for a job interview at The Ned Careers
✨Showcase Your Leadership Skills
As a Guest Relations Manager, you'll need to demonstrate your previous leadership experience. Be ready to share specific examples of how you've successfully led a team and delivered outstanding guest experiences.
✨Emphasise Your Attention to Detail
The role requires an organised and detailed approach. Prepare to discuss how you manage multiple priorities and ensure that every aspect of guest relations is handled with care and precision.
✨Demonstrate a Commercial Mindset
Highlight your understanding of financial performance and how it relates to guest satisfaction. Be prepared to discuss strategies you've implemented in the past to drive profitability while maintaining high service standards.
✨Express Your Passion for Hospitality
A calm demeanour and genuine passion for providing exceptional hospitality are essential. Share stories that illustrate your commitment to creating memorable experiences for guests, especially VIPs.
