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- Tasks: Lead a team to ensure exceptional guest experiences from booking to departure.
- Company: The Ned is a vibrant collection of hotels, clubs, and restaurants in the heart of London.
- Benefits: Enjoy a competitive salary, complimentary meals, exclusive rates, and wellbeing perks.
- Why this job: Join a dynamic team in hospitality, develop leadership skills, and make a real impact.
- Qualifications: Previous leadership experience and a passion for outstanding guest service are essential.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 31000 - 39000 £ per year.
Our Guest Experience Centre provides exceptional service to guests and members, driving bookings and revenue in all areas of The Ned. As a leader of a key team providing support to all operational departments, the Guest Experience Manager is a pivotal role that keeps things running smoothly and influences amazing guest experiences from pre-arrival to post-departure.
About The Ned: The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.
Reporting into the Head of Guest Experience, you will:
- Support the Head of GEC in delivering all operational, commercial, experiential, and people performance.
- Assist with all people leadership tasks - including team recruitment, development and performance chats, onboarding new starters.
- Lead a team of guest experience supervisors and agents who will look after all incoming calls and emails for reservations for our restaurants, rooms, member services, and spa.
- Be a font of knowledge and enthusiasm for everything The Ned has to offer, making recommendations and upsells to future guests whilst also instilling this same sense of advocacy in your team.
- Work required shift patterns that will include weekends and night shifts where necessary.
What The Ned can give you:
- Salary of up to £38,900 per year, including service charge.
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping and cinema discounts.
- Your birthday off, after a year of service and more holiday after five years of service.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance program – 24/7 advice and support.
- Reward and recognition initiatives.
What you can bring to the role:
- Previous leadership experience with a proven track record of delivering outstanding guest service and people management.
- A commercial mindset is non-negotiable in our leaders. As a manager, you will support your Head of Department in delivering excellent financial performance and results.
- Our operation can be a high-pressure environment, but you’ll be the steady presence that our team looks to, so a calm demeanour and a genuine passion for providing guests with an exceptional experience every time will be second nature to you.
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role.
Apply today and join us as Guest Experience Manager (Assistant Manager of Reservations).
Guest Experience Manager (Assistant Manager of Reservations) employer: The Ned Careers
Contact Detail:
The Ned Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager (Assistant Manager of Reservations)
✨Tip Number 1
Familiarise yourself with The Ned's offerings and unique selling points. Understanding the various services, restaurants, and experiences available will allow you to speak confidently about them during your interview, showcasing your enthusiasm and knowledge.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in high-pressure environments. This will demonstrate your ability to remain calm and effective, which is crucial for the Guest Experience Manager role.
✨Tip Number 3
Research the latest trends in guest experience and hospitality management. Being able to discuss current industry practices and how they can be applied at The Ned will show that you're proactive and committed to enhancing guest satisfaction.
✨Tip Number 4
Prepare thoughtful questions for your interview that reflect your interest in the role and the company culture. Asking about team dynamics or how The Ned fosters diversity and inclusion can set you apart as a candidate who aligns with their values.
We think you need these skills to ace Guest Experience Manager (Assistant Manager of Reservations)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Guest Experience Manager position. Tailor your application to highlight how your experience aligns with these expectations.
Highlight Leadership Experience: Emphasise your previous leadership roles and provide specific examples of how you have delivered outstanding guest service and managed teams effectively. This will demonstrate your suitability for the role.
Showcase Commercial Mindset: Illustrate your commercial awareness by discussing any relevant experiences where you contributed to financial performance or improved operational efficiency. This is crucial for the role at The Ned.
Personalise Your Application: Make your application stand out by personalising it. Mention why you want to work at The Ned specifically, and how your values align with their commitment to diversity, equity, and inclusion.
How to prepare for a job interview at The Ned Careers
✨Showcase Your Leadership Skills
As a Guest Experience Manager, you'll need to demonstrate your previous leadership experience. Be ready to share specific examples of how you've successfully managed teams and delivered outstanding guest service in high-pressure environments.
✨Know The Ned Inside Out
Familiarise yourself with everything The Ned has to offer, from its restaurants to its spa services. This knowledge will not only help you answer questions confidently but also show your enthusiasm for the role and the brand.
✨Demonstrate a Commercial Mindset
Prepare to discuss how you can contribute to the financial performance of the department. Think about past experiences where you've driven bookings or revenue and be ready to share those insights during the interview.
✨Stay Calm Under Pressure
The role can be high-pressure, so it's important to convey your ability to remain calm and composed. Share examples of how you've handled stressful situations in the past while maintaining a focus on providing exceptional guest experiences.
