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- Tasks: Lead the front office team, ensuring exceptional guest experiences during night shifts.
- Company: The Ned is a vibrant hotel and club in London, known for its lively atmosphere and hospitality.
- Benefits: Enjoy a salary up to £40,000, complimentary meals, exclusive rates, and wellbeing perks.
- Why this job: Join a dynamic team in a unique environment with opportunities for growth and social events.
- Qualifications: Previous front office supervisory experience and a passion for outstanding hospitality are essential.
- Other info: Flexible shift patterns of 4 on, 4 off, and a commitment to diversity and inclusion.
The predicted salary is between 24000 - 40000 £ per year.
Our reception and front office team are positioned in the heart of our stunning ground floor lobby and are the focal point for hotel guests checking in for their stay. Surrounded by our F&B venues and with live music every day, it’s a unique place to work with a lively, vibrant atmosphere.
As Night Manager you will oversee our overnight operations, maintaining the service that The Ned is known for and supporting with departmental admin and reporting tasks.
Reporting into the Front Office management team, you will:
- Lead a small team who will look after all arriving and departing guests and incoming phone queries.
- Be a font of knowledge and enthusiasm for everything The Ned has to offer, making recommendations and upsells to future guests.
- Supervise the overnight operation, setting the team up for success, ensuring all overnight tasks are completed, and providing hands-on support whilst working alongside them.
- As a junior member of the leadership team, you will be a guardian of outstanding hospitality and knowledge within your team, modelling behaviours and providing coaching, feedback, and training where needed.
Typical shift patterns are 4 on, 4 off with shifts 8.30pm to 8.30am.
What The Ned can give you:
- Salary of up to £40,000 per year, including service charge.
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping and cinema discounts.
- Your birthday off, after a year of service and more holiday after five years of service.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance program – 24/7 advice and support.
- Reward and recognition initiatives.
What you can bring to the role:
- As the first point of contact for guest and member enquiries, you’ll have a bright personality and genuine warmth with a passion for outstanding hospitality.
- Previous experience in a front office supervisor or management role in a similar environment is necessary.
- High standards are essential as our customers and guests expect the best.
- An organised and detailed manner is non-negotiable, able to manage multiple priorities and a busy operation at the same time.
- A calm demeanour and a genuine passion for providing guests with exceptional hospitality is essential.
- You’ll need great communication and relationship building skills.
At The Ned, we don’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role. Apply today and join us as Night Manager.
Front Office Night Manager employer: The Ned Careers
Contact Detail:
The Ned Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Night Manager
✨Tip Number 1
Familiarise yourself with The Ned's unique offerings and atmosphere. Understanding the hotel's services, restaurants, and events will allow you to engage confidently with the interviewers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your experience in high-pressure environments during your discussions. As a Night Manager, you'll need to showcase your ability to remain calm and composed while managing multiple priorities, so share specific examples from your past roles.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate teams. Since you'll be supervising a small team, demonstrating your coaching and feedback skills will be crucial in showing that you're the right fit for this position.
✨Tip Number 4
Network with current or former employees of The Ned if possible. Gaining insights into the company culture and expectations can give you an edge in your conversations and help you tailor your approach to align with their values.
We think you need these skills to ace Front Office Night Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Front Office Night Manager position. Tailor your application to highlight how your experience aligns with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality, particularly in front office management. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to lead a team and provide exceptional service.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and your enthusiasm for the role at The Ned. Mention specific experiences that showcase your leadership skills and ability to thrive in a high-pressure environment. Make sure to convey your understanding of The Ned's values and culture.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Manager role.
How to prepare for a job interview at The Ned Careers
✨Show Your Passion for Hospitality
As a Night Manager, your enthusiasm for outstanding hospitality is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your genuine warmth and commitment to providing exceptional service.
✨Highlight Your Leadership Skills
Since you'll be leading a small team, it's important to showcase your leadership experience. Discuss how you've successfully managed teams in high-pressure environments, focusing on your ability to motivate and support your colleagues while maintaining high standards.
✨Demonstrate Organisational Skills
The role requires managing multiple priorities simultaneously. Prepare to discuss your organisational strategies and how you handle busy operations. Providing examples of how you've effectively prioritised tasks in past roles will help illustrate your capability.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and calm demeanour under pressure. Think of situations where you've had to resolve guest complaints or manage unexpected challenges, and be ready to explain your thought process and actions.
