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- Tasks: Lead daily operations and ensure exceptional service in a vibrant restaurant environment.
- Company: The Ned is a trendy venue with diverse restaurants, clubs, and wellness spaces in the heart of London.
- Benefits: Enjoy a salary up to £38,000, complimentary meals, exclusive discounts, and wellbeing perks.
- Why this job: Join a dynamic team, develop your management skills, and be part of a celebrated hospitality culture.
- Qualifications: Previous supervisory experience and a passion for outstanding guest experiences are essential.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 22800 - 42000 £ per year.
The Ned boasts 10 restaurants each serving a unique style of cuisine from around the world. As Floor Manager you will support your General Manager in the leadership of one of our venues, primarily overseeing day to day operations and delivering exceptional service and food to our restaurant guests.
Where will you be working? The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a full floor of events spaces, ten restaurants and bars and 250 hotel bedrooms.
As a member of the management team, you will:
- Support the delivery of all operational, commercial, experiential, and people performance.
- Be accountable for ensuring the whole team delivers exceptional service and hold them to account for performance as measured on the restaurant balanced scorecard.
- Ensure that all regulatory compliance is maintained as an accountable person for health and safety and labour relations.
- Support with all people leadership tasks - including team recruitment, development and performance chats, onboarding new starters.
What can The Ned give you?
- Salary of up to £38,000 per year, including service charge.
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
- Exciting learning and development programmes to help progress your career.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts.
- Your birthday off after a year of service and more holiday after five years.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance programme – 24/7 advice and support.
- Reward and recognition initiatives.
What you can bring to the role:
- Previous supervisory or management experience with a proven track record of delivering outstanding food, guest experiences, and people management.
- High standards are essential as our customers and guests expect the best.
- An organised and detailed manner is necessary, as impeccable record keeping is needed to maintain records for our safety and audit standards.
- A calm demeanour and a genuine passion for providing guests with an exceptional experience every time is essential.
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview. All candidates must be eligible to live and work in the UK to be considered for this role. Apply today and join us as a Floor Manager.
Floor Manager employer: The Ned Careers
Contact Detail:
The Ned Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Familiarise yourself with The Ned's unique dining concepts and the overall guest experience they aim to provide. Understanding their brand and values will help you demonstrate your alignment with their vision during interviews.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in high-pressure environments like The Ned. Building connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and delivered exceptional service in previous roles. Highlighting your leadership skills and ability to maintain high standards will set you apart.
✨Tip Number 4
Showcase your passion for hospitality and people management by engaging in relevant training or workshops. This not only enhances your skills but also demonstrates your commitment to personal and professional growth.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Floor Manager at The Ned. Tailor your application to highlight relevant experience in hospitality management and customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous supervisory or management experience. Emphasise your achievements in delivering outstanding guest experiences and managing teams effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and your commitment to providing exceptional service. Mention specific examples from your past roles that demonstrate your ability to thrive in high-pressure environments.
Highlight Your People Skills: Since the role involves team leadership and development, make sure to showcase your people management skills. Discuss any relevant experience in recruitment, training, and performance management to illustrate your capability in building strong teams.
How to prepare for a job interview at The Ned Careers
✨Showcase Your Leadership Skills
As a Floor Manager, you'll be leading a team. Be prepared to discuss your previous supervisory or management experience, highlighting specific examples where you successfully motivated and developed your team.
✨Demonstrate Your Passion for Hospitality
The Ned prides itself on exceptional service. Share your enthusiasm for the hospitality industry and provide examples of how you've gone above and beyond to create memorable guest experiences in the past.
✨Prepare for High-Pressure Scenarios
Given the fast-paced environment, think of situations where you've effectively managed stress and maintained a calm demeanour. This will show your potential employer that you're equipped to handle the demands of the role.
✨Understand The Ned's Values
Familiarise yourself with The Ned's commitment to diversity, equity, and inclusion. Be ready to discuss how you can contribute to these values and enhance the workplace culture as a Floor Manager.
