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- Tasks: Lead daily operations and ensure exceptional hospitality for our Club members.
- Company: Join The Ned, a vibrant global collection of hotels, clubs, and restaurants.
- Benefits: Enjoy a competitive salary, bonuses, free meals, and exclusive discounts.
- Why this job: Be part of a dynamic team in a top hospitality venue with growth opportunities.
- Qualifications: Previous leadership experience and a passion for outstanding guest service are essential.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 40000 - 49000 £ per year.
Ned's Club Upstairs and The Vault serve food and drinks to our most important and loyal customers, our members. Are you an experienced Reception Manager looking to take your next step? If so, apply today to be our Ned's Club Reception Manager.
Who we are… The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym, rooftop and Vault - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.
What will you be doing:
- Lead the day-to-day operation, facilitating a smooth welcome for all our Club members.
- Be the guardian of outstanding hospitality at The Ned, coaching and guiding the team to deliver memorable experiences every time, or tackling glitches and complaints head on to find a solution for the guest.
- Support with all people leadership tasks - including team recruitment, development and performance chats and onboarding new starters.
- Collaborate with all other relevant departments to provide a seamless experience for every guest.
- Build rapport with our members over time, learning their preferences and what makes for an amazing experience.
What you can bring to the role:
- Previous leadership experience with a proven track record of delivering outstanding guest experiences and people management.
- High standards are essential as our customers and guests expect the best.
- An organised and detailed manner is non-negotiable, able to manage multiple priorities and a busy operation at the same time.
- A calm demeanour and a genuine passion for providing guests with exceptional hospitality is essential.
What The Ned can give you:
- Salary of up to £44,600 per year (including service) dependant on experience.
- £1000 bonus (subject to T&C’s).
- Dedicated Club School onboarding with exclusive learning and development opportunities and benefits.
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast.
- Exciting learning and development programmes to help progress your career.
- Exclusive rates at The Ned for staying and eating for you, your family and friends.
- Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts.
- Your birthday off after a year of service and more holiday after five years.
- Paid volunteer day.
- Refer a friend scheme.
- Regular social events, including an annual pool party.
- Employee assistance programme – 24/7 advice and support.
- Reward and recognition initiatives.
At The Ned, we don’t just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role. Apply today and join us as a Club Reception Manager.
Club Reception Manager employer: The Ned Careers
Contact Detail:
The Ned Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Reception Manager
✨Tip Number 1
Familiarise yourself with The Ned's values and culture. Understanding what makes us unique will help you align your approach to hospitality with our expectations, making you a more attractive candidate.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience in private members' clubs. Building connections can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled guest complaints or improved guest experiences in your previous roles. This will demonstrate your problem-solving skills and commitment to outstanding service.
✨Tip Number 4
Showcase your leadership style during the interview. Be ready to explain how you motivate and develop your team, as this is crucial for the Club Reception Manager position.
We think you need these skills to ace Club Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous leadership experience and any relevant skills in hospitality. Use specific examples that demonstrate your ability to deliver outstanding guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention how your experience aligns with the responsibilities of a Club Reception Manager and why you want to work at The Ned.
Highlight Relevant Skills: In your application, emphasise your organisational skills and ability to manage multiple priorities. Provide examples of how you've successfully tackled challenges in previous roles.
Showcase Your Passion for Hospitality: Convey your genuine passion for providing exceptional service. Share anecdotes or experiences that illustrate your commitment to creating memorable experiences for guests.
How to prepare for a job interview at The Ned Careers
✨Showcase Your Leadership Skills
As a Club Reception Manager, you'll need to demonstrate your previous leadership experience. Be prepared to share specific examples of how you've successfully managed teams and delivered outstanding guest experiences in the past.
✨Emphasise Your Organisational Skills
The role requires an organised and detailed approach. Discuss how you manage multiple priorities and ensure smooth operations, especially during busy periods. Highlight any tools or methods you use to stay organised.
✨Demonstrate Your Passion for Hospitality
A genuine passion for providing exceptional hospitality is essential. Share stories that illustrate your commitment to guest satisfaction and how you've gone above and beyond to create memorable experiences for customers.
✨Prepare for Scenario-Based Questions
Expect questions about handling complaints or difficult situations. Prepare by thinking of scenarios where you've successfully resolved issues, showcasing your calm demeanour and problem-solving skills.
