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- Tasks: Lead daily operations and ensure exceptional hospitality for club members.
- Company: Join The Ned, a vibrant global collection of hotels, clubs, and restaurants.
- Benefits: Enjoy a competitive salary, bonuses, free meals, and exclusive discounts.
- Why this job: Be part of a dynamic team in a top hospitality venue with growth opportunities.
- Qualifications: Previous leadership experience and a passion for outstanding guest service required.
- Other info: Diversity and inclusion are at our core; we celebrate and support all individuals.
The predicted salary is between 26700 - 44600 £ per year.
Ned's Club Upstairs and The Vault are where we serve food and drinks to our most important and loyal customers, our members. Are you an experienced Reception Manager looking to take your next step? If so, apply today to be our Ned's Club Reception Manager.
Do you want to join one of the best places to work in hospitality?
Who we are… The Ned and Ned's Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time. The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned's Club - a private members' space, gym, rooftop and Vault - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms.
What will you be doing:
- Lead the day-to-day operation, facilitating smooth welcome for all our Club members
- Be the guardian of outstanding hospitality at The Ned, whether that is coaching and guiding the team to deliver memorable experiences every time, or tackling glitches and complaints head on to find a solution for the guest
- Support with all people leadership tasks - including team recruitment, development and performance chats and onboarding new starters
- Collaborate with all other relevant departments to provide a seamless experience for every guest
- Build rapport with our members over time, learning their preferences and what makes for an amazing experience
What you can bring to the role:
- Previous leadership experience with a proven track record of delivering outstanding guest experiences and people management
- Our customers and guests expect the best, so high standards are essential
- An organised and detailed manner is non-negotiable, able to manage multiple priorities and a busy operation at the same time
- A calm demeanour and a genuine passion for providing guests with exceptional hospitality is essential
What The Ned can give you:
- Salary of up to £44,600 per year (including service) dependant on experience
- £1000 bonus (subject to T&C’s)
- Dedicated Club School onboarding with exclusive learning and development opportunities and benefits
- Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
- Exciting learning and development programmes to help progress your career
- Exclusive rates at The Ned for staying and eating for you, your family and friends
- Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts
- Your birthday off after a year of service and more holiday after five years
- Paid volunteer day
- Refer a friend scheme
- Regular social events, including an annual pool party
- Employee assistance programme – 24/7 advice and support
- Reward and recognition initiatives
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
Please let us know of any specific needs you may have during your interview. All candidates must have the right to work in the UK to be considered for this role. Apply today and join us as a Club Reception Manager.
Club Reception Manager employer: The Ned Careers
Contact Detail:
The Ned Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Reception Manager
✨Tip Number 1
Familiarise yourself with The Ned's values and culture. Understanding what makes us unique will help you align your approach to hospitality with our expectations, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of The Ned. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your leadership skills and ability to deliver outstanding guest experiences. Being able to share these stories will showcase your suitability for the role.
✨Tip Number 4
Showcase your passion for hospitality during the interview. Discussing your genuine interest in creating memorable experiences for guests will resonate well with our team and highlight your commitment to the role.
We think you need these skills to ace Club Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous leadership experience and any relevant hospitality roles. Emphasise your ability to deliver outstanding guest experiences and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've tackled challenges in previous positions and how you can contribute to The Ned's commitment to exceptional service.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as organisation, attention to detail, and the ability to manage multiple priorities. Use concrete examples to demonstrate these skills.
Show Enthusiasm for the Company: Research The Ned and mention what excites you about working there. Discuss their values and how they resonate with your own, particularly regarding diversity, equity, and inclusion in the workplace.
How to prepare for a job interview at The Ned Careers
✨Showcase Your Leadership Skills
As a Club Reception Manager, you'll need to demonstrate your previous leadership experience. Be prepared to share specific examples of how you've successfully managed teams and delivered outstanding guest experiences in the past.
✨Emphasise Your Organisational Skills
The role requires managing multiple priorities simultaneously. Highlight your ability to stay organised and detail-oriented, perhaps by discussing a time when you effectively juggled various tasks in a busy environment.
✨Demonstrate Your Passion for Hospitality
A genuine passion for providing exceptional hospitality is essential. During the interview, convey your enthusiasm for the industry and share stories that illustrate your commitment to creating memorable experiences for guests.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding guest complaints or operational glitches. Think of scenarios where you successfully resolved issues and be ready to discuss your approach and the outcomes.
