At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences in high-energy environments.
- Company: Join a premium hospitality brand at iconic venues across the UK.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in a vibrant setting.
- Other info: Experience the thrill of live events while working in stylish, social spaces.
- Why this job: Be the face of exceptional service and make every guest feel valued and welcomed.
- Qualifications: 3+ years in Food & Beverage management with a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
We serve carefully created dishes, precision cocktails, premium wines, and elevated hospitality within stylish, social environments designed for discerning guests. We are looking for a character who brings energy to the restaurant while maintaining an invisible Platinum standard of service and exceptional attention to detail. You need to be the anchor of the space: calm when thousands of guests arrive at once, composed when the pace intensifies, and effortlessly professional while making every guest feel genuinely welcome.
The Role
As a Hospitality Manager, you are the face of the experience. You lead from the front, bringing strong food and beverage knowledge, a passion for premium hospitality, and the ability to create an atmosphere where guests feel valued, relaxed, and looked after. No matter the venue, event, or audience, you ensure every guest receives the same impeccable level of attention and service.
What You'll Do
- Lead the Charge: Inspire and manage a high-performing front-of-house team with clarity, fairness, and consistently high standards.
- The Ultimate Host: Become the visible personality of the room, recognising returning guests, welcoming first-time visitors, and creating memorable experiences without compromising professionalism.
- Uphold the Standard: From the perfect pour of a vintage Bordeaux to the precise presentation of a dining space, your attention to detail is second to none.
- Stay Grounded: You regularly interact with high-profile guests, corporate clients, VIPs and industry leaders. You remain composed, discreet, and focused on delivering exceptional service.
- Own the Experience: Take accountability for event-day operations, ensuring seamless communication between venue teams, partners, suppliers, and hospitality colleagues.
- Adapt and Excel: Every venue and event is different. You thrive in dynamic environments and can confidently adapt your leadership style to suit a variety of premium hospitality settings.
Qualifications
- A minimum of 3 years' experience in Food & Beverage management within premium hospitality, private members' clubs, stadium hospitality, or high-end restaurants.
- Knowledge: You know your way around a wine list and a cocktail menu. You can confidently discuss flavour profiles, premium spirits, and exceptional food pairings.
- Temperament: You remain calm under pressure, make confident decisions, and positively influence those around you.
- Communication: You effortlessly build rapport with guests from all backgrounds and demographics, demonstrating genuine care, emotional intelligence, and maturity.
- Availability: Flexibility to work across a calendar of major sporting fixtures, concerts, exhibitions, private events, and premium hospitality experiences throughout the year, including evenings, weekends, and key event dates.
Desirable
- WSET Level 2 qualification or above.
- Mixology experience or a genuine passion for premium spirits and cocktail culture.
- A passion for exceptional food and culinary experiences.
- Experience within stadium, arena, private members' club, or premium fine dining restaurants.
- A genuine love for the atmosphere and energy of live sport, entertainment, and major events.
This isn't your typical corporate hospitality service, and it's certainly not your typical fine dining environment. Think of it as a high-energy, exclusive members' clubs set within some of the UK's most iconic venues - from football stadiums and international sporting arenas to world-class entertainment destinations, private members' clubs, and major event spaces.
Restaurant and Hospitality Managers employer: The NEC Group
As a leading player in the premium hospitality sector, we pride ourselves on creating unforgettable experiences in some of the UK's most iconic venues. Our vibrant work culture fosters collaboration and creativity, allowing our Hospitality Managers to thrive while delivering exceptional service to discerning guests. With ample opportunities for professional growth and a commitment to excellence, we offer a dynamic environment where your passion for hospitality can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant and Hospitality Managers
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The NEC Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The NEC Group
Don't be shy about reaching out to The NEC Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant and Hospitality Managers
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The NEC Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The NEC Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
