Role Overview
We are looking for an experienced IT Service Delivery Manager to lead the evolution of our IT service management capability and drive operational excellence across the organisation. This is a newly created leadership role where you are expected to bring together key ITIL disciplines, create greater visibility of service performance and establish a more cohesive approach to service delivery.
What You Will Do
You will play a pivotal role in breaking down operational silos, ensuring that Incident, Major Incident, Problem, Change and Release Management practices work seamlessly together to deliver stable, reliable and continuously improving services.
Why It Might Be a Fit
A key aspect of the role will be building strong relationships with stakeholders at all levels, including technical teams, business leaders and client-facing colleagues.
Requirements
- Experience in IT Service Management
- Proven track record of improving operational maturity and service reliability within complex technology environments
- Ability to develop and lead service delivery teams
- Strong analytical skills
- Experience working within regulated environments, such as financial services
- Familiarity with ITSM platforms such as ServiceNow
Benefits
- Competitive annual salary
- Corporate bonus scheme (up to 15%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary) and income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
- 30 days' annual leave + bank holidays
- The option to buy and sell up to 5 days' holiday
- Hybrid working (typically 3 days' home based)
- Above statutory family leave entitlement
- Private medical insurance
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gym's
- Cycle to work scheme
- Two paid volunteering days each year
