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- Tasks: Lead the transition of new IT services and ensure a smooth customer experience.
- Company: Join Node4, a rapidly growing tech company with a diverse and talented team.
- Benefits: Enjoy hybrid working, private medical insurance, and 25 days holiday plus your birthday off.
- Other info: Join a passionate team committed to innovation and exceptional service.
- Why this job: Be a change maker in a vibrant environment while developing your career.
- Qualifications: Experience in Transition Management and excellent time management skills required.
The predicted salary is between 50000 - 60000 ÂŁ per year.
Become a change maker and join Node4. Node4 has a committed, talented, and diverse workforce that is growing all the time, and as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business – our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the Role
As the Transition Manager, you will play a crucial role in collaborating with the Service Design Manager and the Project Management team to ensure the successful transition of new and changing services into the live service environment according to key deliverables. You will oversee and be responsible for executing top‑tier transition processes that facilitate a seamless customer experience from project initiation to live service. In this role, you will proactively define and implement processes and operational best practices in service onboarding and in‑life service management. Additionally, you will act as a gatekeeper, ensuring a “Soft Landing” approach when delivering services into live support.
Responsibilities
- Oversee the end‑to‑end transition process for new and modified IT services ensuring compliance across all supporting functional areas.
- Ensure all transition activities are completed on time, within scope, and meet quality standards.
- Act as the primary point of contact for all transition‑related issues and escalations.
- Ensure new services have a fully developed end‑to‑end support structure throughout the Node4 operations ecosystem.
- Ensure effective decommissioning of services that are deemed end of life.
- Ensure the weekly convening of the Service Acceptance Board (SAB) to facilitate the onboarding of new services.
- Manage the ServiceNow Transition request queue by ensuring timely completion of service transition matrices (STM) and Service Acceptance Board (SAB) upon request.
- Ensure training requirements and any other non‑functional requirements are defined and delivered against the agreed Operational Acceptance Criteria (OAC).
- Support in transitioning new services or technologies into support by working with the relevant delivery and support teams.
What will you bring?
As Transition Manager, you will be expected to demonstrate certain skills to fulfil the role successfully. These include:
- An extensive grounding in Transition Management.
- Experience supporting high growth.
- Be an effective manager of your own time.
- Enjoy working in a fast‑paced and energetic environment.
- Confidence to work and communicate with a variety of audiences in a professional manner.
- Excellent time management skills and an ability to prioritise and multi‑task.
- Attention to detail and getting it right the first time.
- Ability to work proactively and to tight deadlines.
- Good customer service skills and ability to proactively manage customer expectations.
- ITIL foundation qualified (v3 or v4).
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide, from three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
Transition Manager employer: The NAV | 365 People (TNP, a Node4 Company)
Contact Detail:
The NAV | 365 People (TNP, a Node4 Company) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transition Manager
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Node4 and its culture. Show us you’re not just another candidate; demonstrate how you align with our values of Passion, Innovation, and Trust.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in Transition Management can help us deliver a seamless customer experience. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. We can’t wait to see what you bring to the table!
We think you need these skills to ace Transition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Transition Manager role. Highlight your experience in transition management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our values at Node4. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage transitions effectively. Numbers and outcomes speak volumes, so don’t shy away from sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our vibrant team at Node4!
How to prepare for a job interview at The NAV | 365 People (TNP, a Node4 Company)
✨Know Your Transition Management Stuff
Make sure you brush up on your knowledge of transition management principles, especially ITIL frameworks. Be ready to discuss how you've successfully managed transitions in the past and what processes you implemented to ensure a smooth service onboarding.
✨Show Off Your People Skills
As a Transition Manager, you'll be the go-to person for various teams. Prepare examples of how you've effectively communicated with different stakeholders and managed customer expectations. Highlight your ability to work collaboratively and maintain professionalism under pressure.
✨Demonstrate Your Time Management Skills
This role requires juggling multiple tasks and deadlines. Come prepared with specific examples of how you've prioritised tasks in a fast-paced environment. Discuss any tools or techniques you use to stay organised and ensure timely completion of projects.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in Node4's culture and growth. Inquire about their approach to service onboarding and how they measure success in transitions. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.