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- Tasks: Provide top-notch technical support and ensure customer satisfaction with our innovative products.
- Company: Join Node4, a rapidly growing tech company with a vibrant and diverse workforce.
- Benefits: Enjoy private medical insurance, 25 days holiday, and a supportive work environment.
- Why this job: Be part of a passionate team making a real impact in the tech industry.
- Qualifications: Experience in a Service Desk environment and knowledge of MS O365 required.
- Other info: Flexible shift patterns and excellent career development opportunities await you.
The predicted salary is between 28800 - 43200 £ per year.
Become a change maker and join Node4. Node4 has a committed, talented, and diverse workforce that is growing all the time. As we expand through our own growth and acquisitions, we never lose sight of the most important part of our business – our people. We want you to grow, learn, and evolve alongside us. Whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
We are the people who love what we do. Fueled by our passion for technology and what it can do to make businesses grow, Node4 Service Desk is an exciting and ambitious workplace environment as we continue to grow, develop and expand into new markets with our varied NODE4 products, services and new solutions. Our IT Service Desk is the 1st point of contact for our thriving range of products and customers. Our Service Desk Team strive for excellence by providing technical support including installation, troubleshooting, ticket logging and resolution where possible. We are on hand to ensure our customers are receiving the best possible care and that products and systems are performing. Overall, our service desk analysts are the focal point of our managed services team providing first class support to our customers ensuring they are leveraging the benefits of their technology investment.
This role follows a shift work pattern of 4 days on, 4 days off, with shifts running from 7:00 AM to 7:00 PM and 7:00 PM to 7:00 AM.
Security Clearance: You must be eligible to obtain SC Clearance, which requires having resided in the UK continuously for the past 5 years.
What will you bring?
- A proactive approach to learning new things.
- Excellent self-driven time management skills with an ability to prioritise and multi-task in order to meet tight deadlines.
- Highly motivated to deliver quality outcomes with the ability to remain calm under pressure.
- Excellent communication skills at all levels, both written and verbal.
- Excellent attention to detail.
- Have an analytical and customer focused approach to solving problems.
- Excellent inter-personal skills working in and contributing to small and large teams both client facing and internally.
Essential Criteria
- Experience of working in a Service Desk / ISP environment.
- Demonstrable experience of working with MS O365.
- Knowledge of the ITIL ServiceDesk environment.
- Knowledge of working within technical environments.
- Happy to work on a night shift rota.
What can we offer you?
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
Service Desk 24x7 Engineer employer: The NAV | 365 People (TNP, a Node4 Company)
Contact Detail:
The NAV | 365 People (TNP, a Node4 Company) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk 24x7 Engineer
✨Tip Number 1
Get to know Node4! Research the company culture, values, and products. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the company and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for joining Node4 directly.
We think you need these skills to ace Service Desk 24x7 Engineer
Some tips for your application 🫡
Show Your Passion for Technology: When you're writing your application, let your enthusiasm for technology shine through! We love seeing candidates who are genuinely excited about the role and how they can contribute to our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in a Service Desk or ISP environment. We want to see how your skills align with what we do at Node4!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The NAV | 365 People (TNP, a Node4 Company)
✨Know Your Tech
Make sure you brush up on your knowledge of MS O365 and ITIL Service Desk practices. Familiarise yourself with common troubleshooting scenarios and be ready to discuss how you've handled similar situations in the past.
✨Show Your Passion
Node4 is all about passion for technology. Be prepared to share why you're excited about this role and how you can contribute to their mission. A genuine enthusiasm can really set you apart from other candidates.
✨Demonstrate Your Communication Skills
Since you'll be the first point of contact for customers, practice articulating your thoughts clearly and concisely. Think of examples where you've successfully communicated complex information to non-technical users.
✨Prepare for Shift Work Questions
As this role involves a night shift rota, be ready to discuss your flexibility and how you manage work-life balance. Show that you're comfortable with the shift pattern and have strategies in place to stay productive during those hours.
