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- Tasks: Lead a team to ensure top-notch service delivery and manage client accounts.
- Company: Leading tech solutions provider in the East Midlands with a vibrant culture.
- Benefits: Hybrid working, competitive benefits, and personal development opportunities.
- Why this job: Join a dynamic team and make a real difference in client success.
- Qualifications: Experience in service delivery and strong leadership skills.
- Other info: Exciting environment with plenty of room for career growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology solutions provider in East Midlands is seeking a Service Delivery Team Leader to oversee Service Delivery Managers and Coordinators, ensuring exceptional service delivery to clients.
The ideal candidate will:
- Lead the team
- Manage customer accounts
- Drive performance improvements based on service metrics
This role offers hybrid working options, competitive benefits, and opportunities for personal development within a vibrant team environment.
Service Delivery Team Lead: Client Success & Ops employer: The NAV | 365 People (TNP, a Node4 Company)
Contact Detail:
The NAV | 365 People (TNP, a Node4 Company) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Team Lead: Client Success & Ops
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in service delivery roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery metrics and think of examples from your past experience that showcase your leadership skills and client success.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific results you've achieved in previous roles. Use numbers and metrics to demonstrate how you’ve improved service delivery or client satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Service Delivery Team Lead: Client Success & Ops
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Delivery Team Lead role. Highlight your leadership experience and any metrics you've improved in previous roles to show us you're the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client success and how you can drive performance improvements. Be genuine and let your personality come through!
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities. Instead, focus on what you’ve achieved in your past roles. Use numbers and examples to illustrate how you’ve made a difference in service delivery.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at The NAV | 365 People (TNP, a Node4 Company)
✨Know the Company Inside Out
Before your interview, make sure you research the technology solutions provider thoroughly. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Service Delivery Team Lead, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully led teams in the past, managed customer accounts, and driven performance improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Service Metrics
Since the role involves driving performance improvements based on service metrics, brush up on key performance indicators relevant to service delivery. Be ready to discuss how you've used metrics to enhance service quality in previous roles and how you plan to implement similar strategies.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare insightful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face in service delivery, and opportunities for personal development. This shows that you're proactive and genuinely interested in contributing to their success.
