At a Glance
- Tasks: Lead the resolution of complex network incidents and provide technical guidance to the team.
- Company: Join a dynamic tech company focused on innovation and teamwork.
- Benefits: Enjoy hybrid working, private medical insurance, and 25 days holiday plus your birthday off.
- Other info: Participate in an on-call rota and enjoy a vibrant workplace culture with social events.
- Why this job: Make a real impact by solving critical network issues and mentoring fellow engineers.
- Qualifications: Proven experience in network engineering with strong leadership and communication skills.
The predicted salary is between 50000 - 65000 £ per year.
About the Role
Act as the senior technical authority within the reactive support function, leading resolution of complex and high-priority incidents. Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact. Provides technical leadership across the team, improving quality, consistency, and capability. Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.
Responsibilities
- Own and resolve complex and business-critical incidents, acting as technical escalation point for engineers.
- Provide technical leadership during major incidents, supporting coordinated and effective recovery.
- Drive accountability for technical quality, ticket standards, and resolution approaches.
- Support engineers with troubleshooting, guidance, and best practice.
- Contribute to problem identification and root cause resolution, reducing repeat incidents.
- Review and assure quality of tickets, configurations, and documentation.
- Maintain clear communication with stakeholders during escalations and priority incidents.
- Support adherence to SLA, incident, and change management processes.
Behaviours
- Leads by example through strong technical ownership and professionalism.
- Provides calm, clear direction during complex or high-pressure situations.
- Takes accountability for technical outcomes, not just tasks.
- Actively develops others through mentoring and support.
- Challenges constructively to improve standards and consistency.
Measure of Success
- Effective resolution of complex incidents with clear technical leadership.
- Strong support to major incident handling and recovery.
- Reduction in repeat incidents through root-cause identification.
- High standards of technical quality and documentation.
- Improved capability and confidence across the team.
Knowledge & Experience
- Proven experience as a Senior Network Engineer or Support Engineer.
- Strong hands-on experience across network technologies including routing, switching, firewalls, and WAN environments.
- Experience working in SLA-driven, managed service environments.
- Ability to handle major incidents and complex technical challenges.
- Strong mentoring, communication, and leadership skills.
- Experience with change control, governance, and best-practice processes.
Additional Considerations
Participation in an on-call rota will be required, including support escalation and major incident response outside core hours when necessary.
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Senior Network Support Engineer - Reactive employer: The NAV | 365 People (TNP, a Node4 Company)
Node4 is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model and comprehensive benefits such as private medical insurance and generous holiday allowances. With a strong focus on technical leadership and mentorship, employees are empowered to tackle complex challenges in a supportive environment, fostering both personal and team development. The modern facilities and vibrant work culture, complemented by social events and wellness initiatives, make Node4 a rewarding place to build a meaningful career.
Contact Details:
The NAV | 365 People (TNP, a Node4 Company) Recruitment Team
