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- Tasks: Provide advanced technical support for Microsoft Azure and 365, resolving complex issues.
- Company: Join a dynamic tech company focused on cloud solutions and customer satisfaction.
- Benefits: Enjoy hybrid working, private medical insurance, and 25 days holiday plus your birthday off.
- Other info: Participate in exciting company events and enjoy a supportive workplace culture.
- Why this job: Make a real impact by solving challenging problems in a collaborative environment.
- Qualifications: 2-3 years experience with Microsoft technologies and strong troubleshooting skills required.
The predicted salary is between 35000 - 45000 ÂŁ per year.
As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams. You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations. This role will also include providing on‑site cover when required at a customer site in West Yorkshire, and participation in an on‑call rota, including night shifts.
What you’ll be doing:
- Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
- Owning incidents from investigation through to resolution, keeping customers informed throughout
- Providing advanced troubleshooting across Microsoft Azure, including:
- Virtual Machines
- Azure Storage, Backup and Recovery
- Azure Monitor, Log Analytics and alerting
- Azure Active Directory and RBAC
- Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
- SharePoint Online and OneDrive for Business
- Microsoft Teams (calling, meetings, integrations and client issues)
- Microsoft 365 security and compliance features (where applicable)
What will you bring?
- 2–3 years’ experience supporting Microsoft technologies in a production environment
- Strong hands‑on experience with Microsoft Azure
- Strong experience supporting Microsoft 365 workloads
- Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
- Working knowledge of ITIL‑aligned support environments
- Excellent customer service skills with the ability to manage multiple priorities
- Strong troubleshooting, analytical and problem‑solving capability
- Clear written and verbal communication skills, including technical documentation
- Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
- Valid UK driving licence and access to a car
- Microsoft certifications such as AZ‑900 and AZ‑104
- Experience supporting large or complex tenant environments
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Public Cloud Second Line Engineer employer: The NAV | 365 People (TNP, a Node4 Company)
Contact Detail:
The NAV | 365 People (TNP, a Node4 Company) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Cloud Second Line Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to Azure and Microsoft 365. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your experience and skills.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific incidents you've handled, especially those involving complex issues in cloud environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Public Cloud Second Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Public Cloud Second Line Engineer role. Highlight your experience with Microsoft Azure and Microsoft 365, and don’t forget to mention any relevant certifications. We want to see how your skills match what we’re looking for!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled complex issues in the past. We love seeing your problem-solving abilities in action, especially when it comes to cloud technologies. Share specific incidents where you made a difference!
Communicate Clearly: Since this role involves a lot of customer interaction, make sure your written communication is clear and concise. Use straightforward language and avoid jargon unless necessary. We appreciate clarity just as much as you do!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we can’t wait to hear from you!
How to prepare for a job interview at The NAV | 365 People (TNP, a Node4 Company)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure and Microsoft 365. Be prepared to discuss specific features, troubleshooting techniques, and any recent updates or changes in these platforms. This will show that you're not just familiar with the technology but also passionate about it.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of complex issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly communicate your analytical and problem-solving capabilities, which are crucial for a Public Cloud Second Line Engineer.
✨Customer Communication is Key
Since this role involves customer-facing support, practice how you explain technical concepts in simple terms. Think of scenarios where you had to keep customers informed during an incident and how you managed their expectations. Clear communication can set you apart from other candidates.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL-aligned support environments is essential for this position. Brush up on ITIL principles and be ready to discuss how you've applied them in previous roles. This will demonstrate your ability to work effectively within structured support frameworks.