At a Glance
- Tasks: Lead the delivery of tech services, ensuring quality and customer satisfaction.
- Company: Dynamic tech company focused on innovation and customer success.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on continuous improvement and customer value.
- Why this job: Make a real impact by delivering cutting-edge technology solutions to clients.
- Qualifications: Experience in managing tech delivery and strong communication skills.
About the Role
The Customer Delivery Executive is responsible for the end‑to‑end delivery of all technology services and programmes for assigned customer accounts, ensuring that solutions are delivered with quality, consistency, and commercial discipline. Working in close partnership with the Account Manager, the Executive ensures that all sold services are successfully delivered, adopted, and operated, creating measurable customer value and a strong foundation for long‑term partnership. The role is the single point of accountability for delivery across technology practices including Business Solutions, Cloud & AI, Security & Networking, and Managed Services, coordinating resources across these domains to deliver integrated solutions aligned to the customer’s strategy.
Key Responsibilities
- Own overall delivery accountability for assigned client accounts across all technology services and projects.
- Ensure delivery aligns to contractual commitments, SLAs, project scope, timelines, and budgets.
- Act as the primary delivery contact for senior customer stakeholders.
- Maintain a clear view of account delivery health, risks, dependencies, and performance.
Programme & Project Delivery
- Oversee delivery of programmes, projects, and managed services within the account.
- Hold practice delivery to account to ensure appropriate project governance, reporting, and milestone tracking are in place.
- Coordinate delivery across multiple workstreams and technical practices.
- Proactively manage delivery risks, issues, and escalations.
Cross‑Practice Coordination
Work closely with technical practice leaders and delivery teams across:
- Business Solutions – Microsoft Business Central, Data Platforms, CRM and business applications
- Cloud & AI – Cloud platforms, modernisation, AI solutions and automation
- Security & Networking – Cyber security, networking infrastructure, and secure architecture
- Managed Services – Ongoing operational support, monitoring, and service management
Customer Relationship Management
- Build trusted relationships with customer technology leaders and operational stakeholders.
- Lead service reviews, delivery governance meetings, and programme steering groups.
- Ensure strong customer satisfaction and adoption of delivered solutions.
- Proactively identify opportunities to improve service quality and customer value.
Commercial & Financial Management
- Work with the Account Manager to ensure delivery supports account growth and retention.
- Monitor project financials, margins, utilisation, and delivery costs.
- Manage agreed change requests, scope control, and contract adherence.
- Provide delivery insight to support renewals, expansions, and new opportunities.
Operational Excellence
- Ensure delivery follows company delivery methodologies, standards, and governance frameworks.
- Maintain accurate delivery reporting, forecasts, and account performance metrics.
- Drive continuous improvement in delivery quality, efficiency, and customer experience.
Key Internal Relationships
- Account Manager / Sales Lead
- Practice Leaders (Business Solutions, Cloud & AI, Security & Networking)
- Managed Services Operations
- Programme Managers / Project Managers
- Customer Success and Service Management teams
- Customer CIO / IT Leadership
- Programme and project stakeholders
Requirements
- Proven experience managing technology delivery within client accounts.
- Experience with Microsoft technologies and platforms including Business Central, Dynamics, Azure, and data platforms.
- Experience managing customer stakeholders and executive governance forums.
- Ability to coordinate cross‑functional technical teams.
- Strong commercial awareness (Desirable).
- Experience delivering across multiple technology domains such as cloud, applications, infrastructure, and managed services.
- Knowledge of managed services and service management frameworks (ITIL).
- Familiarity with security, networking, and cloud delivery models.
Leadership Behaviours
- Customer First – focused on delivering measurable customer value and outcomes.
- Ownership & Accountability – takes responsibility for delivery success and resolving challenges.
- Collaboration – works effectively across practices and teams to deliver integrated solutions.
- Transparency – communicates clearly on delivery health, risks, and progress.
- Continuous Improvement – constantly seeks ways to enhance delivery quality and efficiency.
Success Measures
- On‑time and on‑budget delivery of projects and programmes.
- Customer satisfaction and service performance.
- Account delivery health and risk management.
- Adoption and successful operation of delivered solutions.
- Contribution to account growth and long‑term customer retention.
Customer Delivery Executive in Newbury employer: The NAV | 365 People (TNP, a Node4 Company)
As a Customer Delivery Executive, you will thrive in a dynamic work environment that prioritises collaboration and innovation. Our company fosters a culture of continuous improvement, offering extensive growth opportunities and professional development tailored to your career aspirations. Located in a vibrant area, we provide a supportive atmosphere where your contributions directly impact customer satisfaction and long-term partnerships, making us an exceptional employer for those seeking meaningful and rewarding employment.
Contact Details:
The NAV | 365 People (TNP, a Node4 Company) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Executive in Newbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The NAV | 365 People (TNP, a Node4 Company). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The NAV | 365 People (TNP, a Node4 Company) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Delivery Executive in Newbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The NAV | 365 People (TNP, a Node4 Company):Your cover letter is your chance to shine! Tell us why you want to work at The NAV | 365 People (TNP, a Node4 Company) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The NAV | 365 People (TNP, a Node4 Company)!
How to prepare for a job interview at The NAV | 365 People (TNP, a Node4 Company)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
