Billing and Credit Control Administrator in Newbury

Become a change maker and join Node4. Node4 has a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions we never lose sight of the most important part of our business – our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About The Role

The Billing & Credit Control Administrator is responsible for raising manual credit notes and invoices in SAP and collecting debtor balances across multiple ledgers. You will be expected to provide excellent customer service to both external and internal customers. The candidate should have strong diligence, attention to detail, excellent organisational skills including extensive PO management of customer invoices and the ability to work in a fast‑paced environment.

Responsibilities

• Raising credit notes and invoices when required in a timely and accurate manner
• Upload bank statements onto SAP when required
• Create new customer accounts on SAP
• Request refunds due to customers relating to overpayments made or if credits are showing on account
• Amend and resend invoices containing incorrect information (PO numbers) to the customer
• Help to facilitate the resolution of customer queries with the appropriate internal staff to ensure payment is received
• Call and e‑mail customers to discuss and collect payments
• Review aged debt report on a daily basis to identify overdue debt
• Provide special focus on the collection of all overdue debt and problematic accounts
• Manage credit referencing
• Allocate cash and resolve unidentified cash, reconciling customer accounts
• Send out account statements and further outstanding reminders in line with Company Control Policy
• Manage customer portals for uploading invoices
• Arrange direct debits and manage the Direct Debit Portal for your ledgers
• Possibility to undertake projects and ad hoc duties in line with credit control

What will you bring?

• Must have experience of raising complex large value invoices and credit notes in SAP
• A demonstrated ability to process large quantity of data quickly and effectively to produce accurate manual credit notes and manual invoices
• Must be able to demonstrate PO management of invoices on high value accounts
• Must be able to demonstrate the ability to reduce overdue debt and maintain a tidy ledger in SAP
• Must be able to demonstrate customer portal management for the uploading of invoices
• Excellent IT skills including an intermediate level of proficiency in Excel
• Experience of Microsoft Business Central would be an advantage
• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem‑solving skills and analytical abilities
• A good team player, who can work on their own initiative as well as follow guidance and instructions from senior members of the team
• Self‑motivated, resourceful and keen to learn and share knowledge
• Flexible and hardworking approach

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Programme
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance 4×
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.