At a Glance
- Tasks: Provide reactive network support and resolve incidents in a fast-paced environment.
- Company: Join Node4, a diverse and growing tech company focused on its people.
- Benefits: Enjoy hybrid working, private medical insurance, and 25 days holiday plus your birthday off.
- Other info: Participate in social events and enjoy a supportive work culture with continuous learning.
- Why this job: Make a real impact by resolving network issues and enhancing customer satisfaction.
- Qualifications: Experience in network support and understanding of networking fundamentals required.
The predicted salary is between 30000 - 40000 £ per year.
Become a change maker and join Node4. Node4 has a committed, talented, and diverse workforce that is growing all the time, and as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business – our people. We want you to grow, learn, and evolve alongside us. So, whether you’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About The Role
Provides reactive network support, focused on incident resolution and service restoration across customer environments. Operates in a fast‑paced, SLA‑driven environment, taking ownership of incidents from diagnosis through to resolution. Works under the guidance of Senior Engineers and Team Leader to deliver consistent, high‑quality technical outcomes. Contributes to stable, reliable service by resolving incidents effectively and maintaining high standards of ticket quality and communication.
Responsibilities
- Diagnose and resolve network incidents and service requests, ensuring timely restoration of service.
- Take ownership of incidents, maintaining clear updates, high‑quality communication, and accurate documentation.
- Manage tickets in line with SLA and operational standards, including prioritisation and progression.
- Configure and troubleshoot network devices including routers, switches, firewalls, and wireless infrastructure.
- Follow defined processes for incident, change, and escalation management.
- Escalate issues appropriately with clear diagnostics, context, and impact.
- Collaborate with Senior Engineers, Team Leader, and wider teams to support service restoration and resolution.
Behaviours
- Takes ownership and accountability for resolving incidents.
- Works in a structured, calm manner under pressure.
- Communicates clearly and professionally with customers and internal teams.
- Maintains attention to detail and commitment to quality.
- Demonstrates a strong willingness to learn and develop.
Measures of Success
- Incidents resolved within agreed SLA targets.
- High‑quality ticket management and communication.
- Strong contribution to customer satisfaction during service interactions.
- Accurate and complete documentation.
- Continuous improvement in technical capability.
Knowledge & Experience
- Experience in a network support or IT support role.
- Understanding of LAN/WAN networking, routing, switching, firewalls, and network fundamentals.
- Experience working in ticket‑driven, SLA‑focused environments.
- Exposure to network platforms such as Cisco, Juniper, Fortinet, or similar.
- Strong troubleshooting and analytical skills.
- Good communication and teamwork capability.
Additional Considerations
Participation in an on‑call rota will be required to support out‑of‑hours incident resolution and service restoration.
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holiday plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance × 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Network Support Engineer - Reactive employer: The NAV | 365 People (TNP, a Node4 Company)
Node4 is an exceptional employer that prioritises the growth and development of its employees, offering a dynamic work environment where you can thrive as a Network Support Engineer. With a strong commitment to employee well-being, Node4 provides hybrid working options, comprehensive health benefits, and a supportive culture that encourages continuous learning and collaboration. Join a diverse team dedicated to delivering high-quality service while enjoying modern facilities and numerous perks that enhance your work-life balance.
Contact Details:
The NAV | 365 People (TNP, a Node4 Company) Recruitment Team
