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- Tasks: Join our team as a D365 LS Retail Support Consultant, managing customer communications and service delivery.
- Company: Node4 is a rapidly growing tech company focused on exceptional service and employee development.
- Benefits: Enjoy hybrid working, private medical insurance, 25 days holiday plus your birthday off, and more perks!
- Why this job: Be part of a vibrant team that values passion, innovation, and trust while advancing your career.
- Qualifications: 2+ years with Nav and D365 Business Central, 1+ year with LS Retail, and strong communication skills required.
- Other info: Work remotely with occasional travel to offices and client sites; enjoy a supportive and diverse work culture.
The predicted salary is between 36000 - 60000 £ per year.
Become a change maker and join Node4.
Node4 has a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business – our people. We want you to grow, learn, and evolve alongside us.
So, whether you\’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role
We are looking for somebody to join our team as a D365 LS Retail Support Consultant. Our Service Team specializes in and manages a range of Dynamics products including CE, PowerApps, LS Retail, Dynamics 365 BC, and F&O. This role can be performed remotely with travel to Node4 offices and client sites.
As the single point of contact between the end-customer and the service being provided, you will deliver a customer-centric service by managing communications professionally and progressing tickets in accordance with agreed Service Level Agreements while demonstrating excellent customer service skills. The role will require good working knowledge of Dynamics products with a specific focus on LS Retail. The ideal candidate for this role will be proactive, meticulous, and a team player. If you are a Nav/BC consultant with LS Retail experience and fantastic communication skills, this may be the role for you.
What will you bring?
- Intermediate/advanced application knowledge
- 2+ years’ experience with Nav and D365 Business Central
- 1+ years’ experience with LS Retail
- Good communication skills
- Good analytical skills
- Experience of working in a customer services environment
Beneficial Skills:
- MB-800
- Microsoft BC SAAS
- C/AL, C/SIDE, AL
- SQL Server experience, queries, maintenance, configuration, performance/optimisation
- Intermediate/advanced platform knowledge
What can we offer you?
- Hybrid working
- Private medical insurance or company-paid health cash plan
- Employee assistance program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company pension scheme
- Life assurance x 4
- A diverse workforce
- Employee investment with Node4 training academy
- Family savings and shopping discounts through the Node4 benefits portal
- Discounted gym membership
- Modern facilities with open and welcoming breakout areas
- Company social events
- Never-ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide, from three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
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LS Retail Support Consultant employer: The NAV | 365 People (TNP, a Node4 Company)
Contact Detail:
The NAV | 365 People (TNP, a Node4 Company) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LS Retail Support Consultant
✨Tip Number 1
Familiarise yourself with the latest updates and features of LS Retail and Dynamics 365. This knowledge will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Dynamics community, especially those who work with LS Retail. Engaging in discussions on forums or LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to showcase your customer service skills during the interview. Think of specific examples where you've successfully managed client communications or resolved issues, as this role heavily emphasises customer-centric service.
✨Tip Number 4
Research Node4's company culture and values. Understanding their emphasis on passion, innovation, and trust will help you align your responses during the interview and show that you're a good fit for their team.
We think you need these skills to ace LS Retail Support Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a D365 LS Retail Support Consultant. Familiarise yourself with Dynamics products, especially LS Retail, and think about how your experience aligns with the job requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, particularly your 2+ years with Nav and D365 Business Central, and any specific LS Retail knowledge. Use keywords from the job description to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've demonstrated excellent communication skills and problem-solving abilities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at The NAV | 365 People (TNP, a Node4 Company)
✨Showcase Your LS Retail Knowledge
Make sure to brush up on your knowledge of LS Retail and Dynamics products. Be prepared to discuss specific features and functionalities, as well as how you've applied them in previous roles.
✨Demonstrate Customer-Centric Skills
Since the role focuses on delivering excellent customer service, think of examples from your past experiences where you successfully managed customer communications or resolved issues. Highlight your proactive approach and ability to work under pressure.
✨Prepare for Technical Questions
Expect technical questions related to Nav and D365 Business Central. Review common scenarios and challenges that users face, and be ready to explain how you would address them.
✨Emphasise Team Collaboration
Node4 values teamwork, so be sure to share experiences that demonstrate your ability to work effectively within a team. Discuss how you contribute to group projects and support your colleagues.
