At a Glance
- Tasks: Provide advanced technical support for Microsoft Azure and 365, resolving complex issues.
- Company: Join a dynamic tech company with a focus on innovation and collaboration.
- Benefits: Enjoy hybrid working, private medical insurance, and 25 days holiday plus your birthday off.
- Other info: Participate in exciting company events and enjoy a supportive work environment.
- Why this job: Make a real impact by solving challenging problems in cloud technology.
- Qualifications: 2-3 years experience with Microsoft technologies and excellent customer service skills.
The predicted salary is between 35000 - 45000 € per year.
As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations. This role will also include providing on‑site cover when required at a customer site in West Yorkshire, and participation in an on‑call rota, including night shifts.
What you’ll be doing:
- Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
- Owning incidents from investigation through to resolution, keeping customers informed throughout
- Providing advanced troubleshooting across Microsoft Azure, including:
- Virtual Machines
- Azure Storage, Backup and Recovery
- Azure Monitor, Log Analytics and alerting
- Azure Active Directory and RBAC
- Supporting Microsoft 365 services, including:
- Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
- SharePoint Online and OneDrive for Business
- Microsoft Teams (calling, meetings, integrations and client issues)
- Microsoft 365 security and compliance features (where applicable)
- Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
- Supporting planned changes, maintenance and service improvement activities
- Creating and maintaining technical documentation, knowledge base articles and known error records
- Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
- Providing on‑site support when required
What will you bring?
- 2–3 years’ experience supporting Microsoft technologies in a production environment
- Strong hands‑on experience with Microsoft Azure
- Strong experience supporting Microsoft 365 workloads
- Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
- Working knowledge of ITIL‑aligned support environments
- Excellent customer service skills with the ability to manage multiple priorities
- Strong troubleshooting, analytical and problem‑solving capability
- Clear written and verbal communication skills, including technical documentation
- Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
- Valid UK driving licence and access to a car
- Microsoft certifications such as AZ‑900 and AZ‑104
- Experience supporting large or complex tenant environments
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Public Cloud Second Line Engineer in Leeds employer: The NAV | 365 People (TNP, a Node4 Company)
At Node4, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Public Cloud Second Line Engineer in West Yorkshire, you'll benefit from hybrid working arrangements, comprehensive health plans, and ample opportunities for professional growth through our dedicated training academy. Our commitment to employee well-being is reflected in our generous holiday policy, social events, and a supportive environment that values diversity and teamwork.
Contact Detail:
The NAV | 365 People (TNP, a Node4 Company) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Public Cloud Second Line Engineer in Leeds
✨Tip Number 1
Get your hands dirty with Azure and Microsoft 365! Dive into practical projects or labs to sharpen your skills. The more you know, the more confident you'll be when chatting with potential employers.
✨Tip Number 2
Network like a pro! Connect with folks in the industry on LinkedIn or attend local tech meetups. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 3
Practice your troubleshooting skills! Simulate real-world scenarios where you diagnose and resolve issues. This will not only boost your confidence but also impress interviewers with your hands-on experience.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your relevant experience and show us why you're the perfect fit for the role.
We think you need these skills to ace Public Cloud Second Line Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Public Cloud Second Line Engineer role. Highlight your experience with Microsoft Azure and Microsoft 365, and don’t forget to mention any relevant certifications. We want to see how your skills match what we’re looking for!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled complex issues in the past. We love seeing your problem-solving abilities in action, especially when it comes to cloud technologies. Share specific scenarios where you’ve made a difference!
Communicate Clearly:Since this role involves customer interaction, make sure your written communication is clear and concise. Use straightforward language and avoid jargon unless necessary. We appreciate clarity just as much as you do when dealing with technical issues!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at The NAV | 365 People (TNP, a Node4 Company)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure and Microsoft 365. Be ready to discuss specific features, troubleshooting techniques, and any recent updates. This will show that you're not just familiar with the platforms but also passionate about them.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of complex issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your analytical skills and how you approach problem-solving.
✨Communicate Clearly and Confidently
Since this role involves customer interaction, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and ensure you articulate your thought process when discussing incidents or solutions.
✨Show Enthusiasm for Customer Service
Highlight your customer service experience and how you manage multiple priorities. Share stories that demonstrate your ability to keep customers informed and satisfied, even during challenging situations. This will reflect your commitment to delivering a great support experience.
