Internal IT Cloud Infrastructure Engineer

About Node4 – Our Mission And Values

Our mission is to achieve more together. We’re the bridge between innovative technology and your strategic goals. We cut through jargon and create more valuable outcomes for you. Our values are our collective beliefs that shape our identity, behaviour, and relationships. They reflect what we stand for, influence our culture and serve as the foundation of our brand. They are… Innovation, Passion, Trust.

About The Role

As we expand into new markets and introduce new solutions into our product range, we have a requirement to expand our Internal IT Team. This is the ideal role for a second line support professional who is looking to make the next step up in their career and transition into a third line environment. The successful candidate will possess strong Active Directory, Windows Server, Hypervisor Management, and Networking capabilities. The Internal IT Cloud Infrastructure Engineer will join a dynamic third level team within a rapidly growing, award‑winning and highly accredited company to gain wider technological exposure. The role requires providing and promoting a professional, high‑quality, customer‑focused service to our internal customers (fellow colleagues), ensuring industry‑leading levels of customer satisfaction.

Responsibilities

• To reduce the levels of technical debt with Internal IT and Node4.
• Perform system administration activities of Active Directory, Windows Server, Load Balancers, VMware Hypervisors, Entra ID, M365 and Intune.
• Act as a point of escalation within Internal IT structure.
• To maintain and, where possible, improve the End User Experience, ensuring that internal apps and systems remain available, secure and abide by all policies/compliance Node4 is committed to.
• To assist the Internal IT Manager with delivering on the strategy and scope for the function.
• To respond to and maintain tickets assigned to the team within the defined SLA/OLAs and to provide 3rd level support for escalated Internal IT platform incidents.
• Assist with integrating acquired organisations into Node4 aligned to the strategy and scope of the function and the broader Node4 organisational capabilities.
• To act as a role model to both the team and the Internal IT Support team, providing knowledge transfers and mentoring to your peers and to drive a culture of ownership and accountability.
• Develop processes and procedures to ensure consistent operations; identify areas and processes that would benefit from automation and implement or liaise with other teams to achieve the desired levels of automation as required and agreed.
• Undertake training and knowledge transfers to develop both your own and the team’s skillset.
• Apply the principles of continual service improvement to the team and supported services.
• Implement security best practices and compliance framework adherence for Internal IT environments.
• Work with an ITIL based approach to Incident, problem, and change management.
• Conduct root cause analysis for recurring issues and implement long‑term fixes.
• Work closely with cross‑functional teams including Service Desk, Internal IT Support, Security, Compliance and Network teams.
• Create and maintain technical documentation and end‑user guides.
• Occasional weekend and evening work to facilitate upgrades and other works on the Internal IT platforms.
• Part of On‑Call Rota when required, providing out‑of‑hours support to escalations from second line support staff.
• Proactively identify security risks within Node4 and collaborate with the relevant teams to reduce our risk profile.

Required Experience & Skills

• In‑depth understanding required of: Windows Server, Active Directory, Group Policy, Intune, Entra ID, External domain and DNS management.
• Minimum of 2 years’ experience supporting cloud infrastructure, at least at a 2nd line level.
• Familiarity with automation tools and scripting languages, ideally PowerShell.
• Attention to detail and getting it right the first time.
• Task ownership, ensuring timescales are kept and stakeholders are informed.
• Excellent and demonstrable troubleshooting skills.
• Knowledge of TCP/IP, DHCP, DNS and network troubleshooting.
• Confidence to work and communicate across a variety of audiences in a professional manner, with exposure to senior stakeholders.
• To be able to obtain SC and NPPV security clearances.

Beneficial Experience & Skills

• Proven experience in delivering internal IT support to multiple departments and business units in a Managed Service Provider environment.
• ServiceNow experience.
• ITIL foundation qualified (v3 or v4).
• Microsoft certifications.
• Single Sign On/SAML.
• Linux administration.
• Load balancing and clustering (e.g. Netscalers).
• Endpoint patching experience, especially with 3rd party tools.

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Professional Development

Node4 takes a lot of pride in the development of our people, whatever their age, career plans or goals, and the Node4 Academy offers many CPD and career development opportunities. These will be discussed with the postholder as part of our quarterly development review (QDR) process.

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide, from three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust. Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.