Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch support for cloud environments and resolve technical issues.
- Company: Join Node4, a diverse and growing tech company focused on people.
- Benefits: Enjoy hybrid working, health insurance, 25 days holiday, and more perks.
- Other info: Participate in a supportive culture with excellent career growth opportunities.
- Why this job: Be a change maker in a dynamic role with real impact on customer satisfaction.
- Qualifications: Experience with virtualisation, Microsoft 365, and strong communication skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time. As we expand through our own growth and acquisitions, we never lose sight of the most important part of our business—our people. We want you to grow, learn, and evolve alongside us. Whether you’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About The Role
As a Cloud Support Engineer, you’ll play a key role in delivering a high-quality support experience to our customers. You’ll take ownership of escalated incidents and technical issues, working across Microsoft and cloud-based environments to diagnose, troubleshoot and resolve problems in line with agreed SLAs. You’ll work closely with colleagues across Service Desk, 3rd Line and Engineering teams, contributing to service improvement, problem management and knowledge sharing.
What You’ll Be Doing
- Proactively managing incidents, service requests and events across multiple cloud environments
- Providing first‑class technical support to customers with varying levels of technical knowledge
- Taking ownership of escalated issues and seeing them through to resolution
- Monitoring cloud platforms, identifying issues and recommending improvements
- Participating in problem management, including root cause analysis
- Implementing solutions to recurring issues to prevent repeat incidents
- Maintaining and contributing to internal knowledge bases and technical documentation
- Liaising with third‑party suppliers where required
- Escalating complex issues to 3rd Line or Engineering teams with clear handovers
- Participating in an on‑call rota to support critical out‑of‑hours incidents
- Ensuring systems remain highly available and performance is optimised
- Consistently role‑modeling Node4’s ESaaS & L4 behaviours
Essential Skills And Experience Include
- Experience with virtualisation technologies (e.g. VMware vSphere, Azure)
- Strong Microsoft 365 administration skills (Entra ID, Exchange Online, Intune, etc.)
- Good working knowledge of Windows Server troubleshooting
- Experience supporting backup solutions (e.g. Veeam, Commvault)
- Experience with enterprise monitoring and alerting platforms
- A proven track record of delivering high-quality end‑user support in Microsoft environments
- Strong written and verbal communication skills
- Ability to prioritise, multitask and manage time effectively
- High attention to detail and a right‑first‑time mindset
- A proactive, analytical and customer‑focused approach
- Understanding of ITIL principles
How Success Is Measured
- Effective and timely resolution of support tickets
- Customer satisfaction (CSAT) scores
- Accurate time and activity logging
What can we offer you?
- Hybrid working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Cloud Support Engineer - 2nd Line employer: The NAV | 365 People (TNP, a Node4 Company)
Contact Detail:
The NAV | 365 People (TNP, a Node4 Company) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Support Engineer - 2nd Line
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Node4 on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with virtualisation technologies and Microsoft 365. We want to see that you can walk the talk!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to share examples of how you've tackled tricky support issues in the past. We love hearing about your analytical approach and customer focus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Node4.
We think you need these skills to ace Cloud Support Engineer - 2nd Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cloud Support Engineer role. Highlight your experience with virtualisation technologies and Microsoft 365, as these are key for us. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since strong written and verbal communication is essential, don’t shy away from showcasing this in your application. Use clear and concise language, and maybe even include examples of how you've effectively communicated technical issues in the past.
Highlight Problem-Solving Experience: We love a proactive approach! Share specific instances where you’ve diagnosed and resolved technical issues, especially in cloud environments. This will show us that you can take ownership of escalated incidents like a pro.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The NAV | 365 People (TNP, a Node4 Company)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of virtualisation technologies like VMware vSphere and Azure, as well as Microsoft 365 administration. Be ready to discuss your experience with troubleshooting Windows Server and supporting backup solutions like Veeam or Commvault.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've managed incidents and resolved technical issues in the past. Highlight your analytical approach and any experience you have with root cause analysis and implementing solutions to prevent recurring problems.
✨Communicate Clearly and Confidently
Since you'll be providing support to customers with varying levels of technical knowledge, practice explaining complex concepts in simple terms. Good communication is key, so think about how you can demonstrate your strong written and verbal skills during the interview.
✨Emphasise Your Customer-Focused Mindset
Node4 values a proactive and customer-focused approach, so be prepared to discuss how you've prioritised customer satisfaction in your previous roles. Share examples of how you've gone above and beyond to ensure a high-quality support experience for users.