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- Tasks: Be the first point of contact for customer IT requests and support.
- Company: Join a growing tech company in the UK with a vibrant culture.
- Benefits: Enjoy private medical insurance and a modern workplace.
- Why this job: Kickstart your IT career while helping customers and solving problems.
- Qualifications: Excellent customer service skills and 2-3 years in a service desk role.
- Other info: Great opportunity for career growth in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
A growing technology company in the UK is seeking a 1st line support engineer. This role involves acting as the initial point of contact for customer requests, updating clients on support ticket statuses, and collaborating with 2nd line teams.
The ideal candidate must possess excellent customer service skills, a passion for IT, and a minimum of 2-3 years of experience in a service desk environment.
This position offers comprehensive perks including private medical insurance and a modern workplace.
1st Line Service Desk Engineer – Grow Your IT Career employer: The NAV | 365 People (TNP, a Node4 Company)
Contact Detail:
The NAV | 365 People (TNP, a Node4 Company) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Engineer – Grow Your IT Career
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Brush up on common support scenarios and customer service questions. We recommend practising with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Show off your passion for IT! During interviews, share your experiences and projects that highlight your skills. Let them see how enthusiastic you are about tech and helping customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1st Line Service Desk Engineer – Grow Your IT Career
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant IT experience. We want to see how your background aligns with the role of a 1st Line Service Desk Engineer, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and why you’re excited about joining our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Communication Skills: As the first point of contact for customers, strong communication is key. In your application, highlight examples where you've effectively communicated with clients or resolved issues. We want to see that you can keep our customers happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at The NAV | 365 People (TNP, a Node4 Company)
✨Know Your Tech Basics
Brush up on your IT knowledge, especially the common issues faced in a service desk environment. Be ready to discuss troubleshooting steps for typical problems, as this will show your technical competence and readiness for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or resolved conflicts, as this is crucial for a 1st line support role.
✨Familiarise Yourself with the Company
Research the company’s values, culture, and the technologies they use. This will not only help you tailor your answers but also demonstrate your genuine interest in the position and the organisation.
✨Practice Common Interview Questions
Anticipate questions related to your experience, problem-solving abilities, and teamwork. Practising your responses can help you articulate your thoughts clearly and confidently during the interview.
