At a Glance
- Tasks: Support young people’s wellbeing and development through music, ensuring their happiness and security.
- Company: Join the National Youth Orchestra, a leading organisation in orchestral music for teens.
- Benefits: Enjoy hybrid working, health cash plan, discounts, and a supportive team environment.
- Other info: Dynamic role with opportunities for creativity and collaboration in a vibrant office.
- Why this job: Make a real difference in young people's lives while fostering their musical talents.
- Qualifications: Strong team management skills and experience in handling sensitive conversations with teenagers.
The predicted salary is between 30000 - 40000 £ per year.
The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development. We activate teenagers’ confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music.
We are looking for a Youth Support Manager to deliver outstanding pastoral care and safeguarding across NYO’s national programme. This role is central to ensuring that young people feel happy, listened to and secure while participating in NYO activities. This is an exciting opportunity to play a key role in supporting young people’s wellbeing and development through music.
You will manage the year-round processes, people and routines that enable consistent safeguarding and welfare practice, champion NYO’s ethos and help young people thrive on every project. You will also be a visible and responsive point of contact for young people and staff during NYO activity, during residential courses and non-residential and online delivery. You will line manage the Youth Support Co-ordinator and manage the freelance Support Team workforce.
Working closely with colleagues across the Programmes team, you will ensure that pastoral needs are embedded into project planning, risk assessment, delivery and debrief processes. The ideal candidate will combine strong team management skills with a rigorous approach to administration. You will be confident handling conversations with teenagers and their parents/carers, managing sensitive information, and co-ordinating practical logistics in a busy residential environment.
At NYO, you’ll join a values-led, mission-driven organisation where people care deeply about the impact of their work. Our staff team is supportive, friendly and ambitious, united by a shared belief in the potential of young people and the power of orchestral music. Our offices near Holborn in central London are a lively base for collaboration and creativity.
NYO offers hybrid working, health cash plan, a cycle-to-work scheme, retail and entertainment discounts, and a 24/7 counselling and support helpline. Most NYO projects take place during school holidays or at weekends, and the postholder will be expected to attend the majority of residential activities. The role will include some weekend and statutory holiday working, for which a TOIL policy is in place. Outside project periods, the core office days are Tuesday and Wednesday.
Visit our website to find out more and apply.
Deadline for applications: 10am, Monday 29 June 2026
First round interviews: Monday 6 July 2026
Support Manager (Young People) employer: The National Youth Orchestra
The National Youth Orchestra is an exceptional employer, dedicated to fostering a supportive and collaborative work environment that prioritises the wellbeing and development of young people through music. With a values-led culture, employees benefit from hybrid working options, a health cash plan, and various discounts, all while being part of a mission-driven team in a vibrant central London office. This role not only offers the chance to make a meaningful impact on teenagers' lives but also provides opportunities for professional growth within a passionate community.
Contact Details:
The National Youth Orchestra Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Manager (Young People)
✨Tip Number 1
Network like a pro! Reach out to people in the music and youth support sectors. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion for youth development and music! When you get the chance to chat with potential employers, share your experiences and how they align with NYO’s mission. Let them see your enthusiasm for making a difference in young people's lives through orchestral music.
✨Tip Number 3
Prepare for interviews by researching NYO’s projects and values. Think about how your skills can contribute to their goals. Practise answering common interview questions, but also be ready to discuss specific scenarios where you've supported young people or managed teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the NYO team. Make sure to highlight your relevant experience and why you’re excited about this role!
We think you need these skills to ace Support Manager (Young People)
Some tips for your application 🫡
Show Your Passion for Music:When writing your application, let your love for orchestral music shine through! We want to see how you connect with the mission of NYO and how you believe music can impact young people's lives.
Highlight Your Experience with Young People:Make sure to include any relevant experience you have working with teenagers. We’re looking for someone who understands their needs and can create a safe and supportive environment for them.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly relate to the role of Youth Support Manager.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at NYO.
How to prepare for a job interview at The National Youth Orchestra
✨Know Your Stuff
Familiarise yourself with the National Youth Orchestra's mission and values. Understand how orchestral music impacts young people's development, and be ready to discuss how your experience aligns with their ethos.
✨Showcase Your People Skills
As a Support Manager, you'll be working closely with teenagers and their families. Prepare examples of how you've successfully managed sensitive conversations or resolved conflicts in the past. This will demonstrate your ability to connect with young people and their guardians.
✨Be Ready for Scenario Questions
Expect questions about handling pastoral care and safeguarding situations. Think through potential scenarios you might face in this role and how you would approach them. This shows you're proactive and prepared for the challenges ahead.
✨Ask Thoughtful Questions
Prepare some insightful questions about the NYO's programmes and how they support young people's wellbeing. This not only shows your interest but also helps you gauge if the organisation is the right fit for you.
