At a Glance
- Tasks: Support young people's wellbeing through music and manage pastoral care across NYO's programmes.
- Company: Join the National Youth Orchestra, a leader in orchestral music for youth development.
- Benefits: Enjoy hybrid working, health cash plan, discounts, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and collaboration in a creative setting.
- Why this job: Make a real difference in young people's lives while fostering their love for music.
- Qualifications: Strong team management skills and experience in handling sensitive conversations.
The predicted salary is between 30000 - 40000 £ per year.
The National Youth Orchestra is the UK's leading organisation championing orchestral music as a powerful agent for teenage development. We activate teenagers' confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music.
We are looking for a Youth Support Manager to deliver outstanding pastoral care and safeguarding across NYO's national programme. This role is central to ensuring that young people feel happy, listened to and secure while participating in NYO activities. This is an exciting opportunity to play a key role in supporting young people's wellbeing and development through music.
You will manage the year-round processes, people and routines that enable consistent safeguarding and welfare practice, champion NYO's ethos and help young people thrive on every project. You will also be a visible and responsive point of contact for young people and staff during NYO activity, during residential courses and non-residential and online delivery.
You will line manage the Youth Support Co-ordinator and manage the freelance Support Team workforce. Working closely with colleagues across the Programmes team, you will ensure that pastoral needs are embedded into project planning, risk assessment, delivery and debrief processes.
The ideal candidate will combine strong team management skills with a rigorous approach to administration. You will be confident handling conversations with teenagers and their parents/carers, managing sensitive information, and co-ordinating practical logistics in a busy residential environment. You will also be a visible and responsive point of contact for young people and staff during NYO residentials and other activity.
At NYO, you'll join a values-led, mission-driven organisation where people care deeply about the impact of their work. Our staff team is supportive, friendly and ambitious, united by a shared belief in the potential of young people and the power of orchestral music.
Our offices near Holborn in central London are a lively base for collaboration and creativity. NYO offers hybrid working, health cash plan, a cycle-to-work scheme, retail and entertainment discounts, and a 24/7 counselling and support helpline. Most NYO projects take place during school holidays or at weekends, and the postholder will be expected to attend the majority of residential activities. The role will include some weekend and statutory holiday working, for which a TOIL policy is in place. Outside project periods, the core office days are Tuesday and Wednesday.
Visit our website to find out more and apply.
Deadline for applications: 10am, Monday 29 June 2026
First round interviews: Monday 6 July 2026
Planning and Support Coordinator employer: The National Youth Orchestra
The National Youth Orchestra is an exceptional employer, dedicated to fostering a supportive and collaborative work environment that champions the development of young people through music. With a values-led culture, employees benefit from hybrid working arrangements, comprehensive health plans, and opportunities for personal growth while making a meaningful impact in the lives of teenagers. Located in vibrant central London, our team enjoys a lively atmosphere that encourages creativity and connection, making it an ideal place for those passionate about orchestral music and youth development.
Contact Details:
The National Youth Orchestra Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Planning and Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the orchestral music scene or related fields. Attend events, join online forums, and connect with NYO staff on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for youth development and music! When you get the chance to chat with potential employers, share your experiences and ideas about how music can impact young people's lives. Let your enthusiasm shine through!
✨Tip Number 3
Prepare for interviews by researching NYO's projects and ethos. Familiarise yourself with their values and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets what they're all about.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NYO team and contributing to their amazing work with young people.
We think you need these skills to ace Planning and Support Coordinator
Some tips for your application 🫡
Show Your Passion for Music:When writing your application, let your love for orchestral music shine through! We want to see how you connect with the mission of the National Youth Orchestra and how you can contribute to supporting young people's development through music.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your relevant experience and skills without waffling. Use bullet points if it helps to organise your thoughts!
Tailor Your Application:Make sure to customise your application for the Youth Support Manager role. We’re looking for specific examples of your team management skills and experience in pastoral care, so don’t hold back on sharing those stories!
Check Your Details:Before hitting send, double-check your application for any typos or errors. We want to see your best work, so take a moment to proofread and ensure everything is polished. And remember, apply through our website for the best chance!
How to prepare for a job interview at The National Youth Orchestra
✨Know the Organisation Inside Out
Before your interview, make sure you research the National Youth Orchestra thoroughly. Understand their mission, values, and the impact they have on young people's lives through music. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Pastoral Skills
As a Youth Support Manager, you'll need to demonstrate your ability to provide outstanding pastoral care. Prepare examples from your previous experiences where you've successfully supported young people or managed sensitive situations. Highlight your communication skills and how you ensure that everyone feels listened to and secure.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about potential challenges you might face in this role, such as managing logistics during a busy residential course or handling a sensitive conversation with a teenager. Practise your responses to these scenarios to show that you're prepared and capable.
✨Emphasise Team Management Experience
Since you'll be managing the Youth Support Coordinator and freelance Support Team, it's crucial to highlight your team management skills. Share specific examples of how you've led teams, fostered collaboration, and ensured that everyone is working towards a common goal. This will demonstrate your leadership capabilities and fit for the role.
