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- Tasks: Support users with our CRM system, troubleshoot issues, and create helpful resources.
- Company: Join NYAS, a leading charity advocating for young people's rights.
- Benefits: Enjoy 26-30 days annual leave, health plans, and a supportive work environment.
- Other info: Inclusive workplace with great career development opportunities.
- Why this job: Make a real difference by empowering users and improving data practices.
- Qualifications: Experience in user support, strong communication skills, and tech-savvy.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for a motivated and detail-oriented Senior CRM Support Officer to join our dedicated CRM team, supporting our internal database system (CHIP).
Working within a small but influential team, you will act as the main point of contact for system users across the organisation, providing high-quality first and second-line support via multiple channels. You will troubleshoot issues, guide users, and work closely with IT, CRM and operational colleagues to resolve more complex system problems.
A key part of the role is helping users feel confident and capable when using CHIP effectively and in line with compliance requirements. This includes supporting onboarding and induction for new users, creating clear and accessible learning resources (such as user guides, knowledge base articles and video tutorials), and delivering briefings or drop-in sessions.
You will also contribute to continuous improvement by gathering user feedback, identifying trends, supporting system testing, and helping embed best practice across services to ensure accurate and reliable data use.
About you
We are looking for someone who can demonstrate:
- Good technical understanding of Microsoft Dynamics 365 and/or relational database systems
- Experience in a user support or customer-facing role
- Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams)
- Ability to analyse information, troubleshoot issues, and propose solutions
- Excellent communication skills with the ability to explain technical information clearly
- Strong organisational skills and the ability to manage competing priorities
- Good understanding of data protection and GDPR
- High attention to detail and accuracy
What we offer (benefits)
We offer a supportive working environment with a strong focus on wellbeing, development, and work-life balance:
- 26 days annual leave, increasing to 30 days (plus bank holidays)
- Occupational sick pay (subject to qualifying period)
- Enhanced family-friendly leave pay
- Employee Assistance Programme
- Group stakeholder pension scheme
- Access to BHSF health cash plan
- Cycle to Work scheme
- Free parking at some office locations
- Learning and development opportunities
- Support and supervision from your line manager
Recruitment process
As part of shortlisting, candidates will complete a short online skills assessment aligned to the essential requirements of the role. This helps ensure a fair and consistent selection process. Full details will be provided to shortlisted candidates.
Safeguarding & recruitment
NYAS is committed to safeguarding children, young people, and adults at risk. All successful applicants will be subject to:
- Enhanced DBS check
- Reference checks
- Digital risk assessment
In accordance with UK immigration law, candidates must have the legal right to work in the UK.
About NYAS
NYAS (National Youth Advocacy Service) is a leading rights-based charity ensuring that children, young people, and adults are fully respected, represented, and supported in expressing their views and having their rights upheld. We work with care-experienced individuals who often rely on statutory services and may be impacted by gaps in provision. Our advocacy and legal services help ensure their voices are heard and acted upon.
We are an inclusive employer committed to equality and diversity. We welcome applications from all individuals regardless of background. We are also a Disability Confident Employer, guaranteeing interviews to disabled applicants who meet the minimum criteria.
Senior CRM Support Officer in Liverpool employer: The National Youth Advocacy Service
Contact Detail:
The National Youth Advocacy Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM Support Officer in Liverpool
✨Tip Number 1
Get to know the company inside out! Research NYAS and their mission. Understanding their values and how they support young people will help you connect your experience with what they’re looking for.
✨Tip Number 2
Practice your communication skills! Since you'll be explaining technical info to users, try role-playing with a friend or family member. This will help you articulate your thoughts clearly and confidently during interviews.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled issues in previous roles. Think about times when you’ve helped users feel more confident with tech – that’s gold for this position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at NYAS.
We think you need these skills to ace Senior CRM Support Officer in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior CRM Support Officer role. Highlight your experience with Microsoft Dynamics 365 and any user support roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since you'll be explaining technical info to users, it's crucial to demonstrate your communication prowess. Use clear language in your application and maybe even share examples of how you've helped others understand complex topics in the past.
Be Detail-Oriented: Attention to detail is key for this role, so make sure your application is free from typos and errors. We appreciate candidates who take the time to present their information accurately and clearly, just like we do with our data!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at The National Youth Advocacy Service
✨Know Your CRM Inside Out
Make sure you have a solid understanding of Microsoft Dynamics 365 and relational database systems. Brush up on how CHIP works, as being able to discuss its features and functionalities will show your technical prowess and enthusiasm for the role.
✨Prepare for User Support Scenarios
Think about common issues users might face and how you would troubleshoot them. Be ready to share examples from your past experience where you've successfully resolved user queries or provided support, as this will demonstrate your customer-facing skills.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You might be asked to describe how you would guide a new user through the system, so being able to articulate your thoughts clearly will be key to showcasing your communication skills.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage competing priorities and ensure accuracy in your work. Think of specific examples where you've had to juggle multiple tasks while maintaining high attention to detail, as this aligns perfectly with what they’re looking for.