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- Tasks: Support users with our CRM system, troubleshoot issues, and create learning resources.
- Company: Join a supportive team focused on wellbeing and development.
- Benefits: 26 days annual leave, increasing to 30, plus a strong work-life balance.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact by helping users feel confident with our CRM system.
- Qualifications: Experience with Microsoft Dynamics 365 and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for a motivated and detail-oriented Senior CRM Support Officer to join our dedicated CRM team, supporting our internal database system (CHIP). Working within a small but influential team, you will act as the main point of contact for system users across the organisation, providing high-quality first and second-line support via multiple channels. You will troubleshoot issues, guide users, and work closely with IT, CRM and operational colleagues to resolve more complex system problems.
A key part of the role is helping users feel confident and capable when using CHIP effectively and in line with compliance requirements. This includes supporting onboarding and induction for new users, creating clear and accessible learning resources (such as user guides, knowledge base articles and video tutorials), and delivering briefings or drop-in sessions. You will also contribute to continuous improvement by gathering user feedback, identifying trends, supporting system testing, and helping embed best practice across services to ensure accurate and reliable data use.
We are looking for someone who can demonstrate:
- Good technical understanding of Microsoft Dynamics 365 and/or relational database systems
- Experience in a user support or customer-facing role
- Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams)
- Ability to analyse information, troubleshoot issues, and propose solutions
- Excellent communication skills with the ability to explain technical information clearly
- Strong organisational skills and the ability to manage competing priorities
- Good understanding of data protection and GDPR
- High attention to detail and accuracy
We offer a supportive working environment with a strong focus on wellbeing, development, and work-life balance: 26 days annual leave, increasing to 30 days.
Senior CRM Support Officer in Chester employer: The National Youth Advocacy Service
Contact Detail:
The National Youth Advocacy Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM Support Officer in Chester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for getting your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to CRM support. Think about how you can showcase your technical skills with Microsoft Dynamics 365 and your ability to troubleshoot issues effectively.
✨Tip Number 3
Showcase your communication skills! During interviews, be ready to explain complex technical concepts in simple terms. This will demonstrate your ability to help users feel confident when using systems like CHIP.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior CRM Support Officer in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior CRM Support Officer. Highlight your experience with Microsoft Dynamics 365 and any user support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting users and how you can help them feel confident using CHIP. We love seeing enthusiasm and a personal touch!
Showcase Your Communication Skills: Since you'll be guiding users and creating learning resources, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can explain technical info easily.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at The National Youth Advocacy Service
✨Know Your CRM Stuff
Make sure you brush up on your knowledge of Microsoft Dynamics 365 and relational database systems. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Communication Skills
Since you'll be guiding users and explaining technical info, practice articulating complex concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated with non-technical users in the past. This will demonstrate your ability to connect with people across the organisation.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, like a user struggling with CHIP or a data compliance issue. Prepare your thought process on how you'd approach these situations, including troubleshooting steps and how you'd communicate with the user. This shows your analytical skills and readiness to tackle challenges.
✨Bring Your Organisational A-Game
With competing priorities in this role, it's crucial to showcase your organisational skills. Have examples ready that illustrate how you've managed multiple tasks effectively in the past. This could include using tools like Excel for tracking or creating user guides that streamline processes. It’ll highlight your attention to detail and ability to keep things running smoothly.