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- Tasks: Be the friendly face of our properties, welcoming guests and answering their questions.
- Company: Join a vibrant team dedicated to creating memorable experiences for visitors.
- Benefits: Earn £11.64 per hour with a fixed-term contract and flexible hours.
- Why this job: Perfect for those who love interacting with people and making their visits special.
- Qualifications: No specific qualifications needed, just a friendly attitude and great communication skills.
- Other info: Work 13 hours a week, including Saturdays, with potential for extra shifts.
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £11.64 per hour
Contract/duration: Fixed Term Contract until 2 November 2025.
Hours/working pattern: 13 hours a week (two days). Incl every Saturday plus one other week day.
Occasionally an additional day…
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Welcome & Service Assistant employer: The National Trust
Contact Detail:
The National Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome & Service Assistant
✨Tip Number 1
Make sure to showcase your interpersonal skills during the interview. Practice friendly greetings and how you would engage with visitors, as this role is all about creating a welcoming atmosphere.
✨Tip Number 2
Familiarize yourself with the property and its offerings. Being knowledgeable about what you’re representing will help you answer questions confidently and provide valuable information to guests.
✨Tip Number 3
Demonstrate your ability to handle various situations calmly. Think of examples from past experiences where you successfully managed customer inquiries or resolved issues, as this will show your problem-solving skills.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Employers love candidates who are genuinely excited about the opportunity, so let your passion shine through!
We think you need these skills to ace Welcome & Service Assistant
Some tips for your application 🫡
Understand the Role: Take time to fully understand the responsibilities of a Welcome & Service Assistant. Highlight your customer service skills and any relevant experience in your application.
Craft a Friendly Cover Letter: Write a cover letter that reflects your warm and friendly personality. Use a conversational tone to convey your enthusiasm for providing excellent service and making visitors feel welcome.
Showcase Relevant Experience: In your CV, emphasize any previous roles where you interacted with the public or provided customer service. Include specific examples of how you ensured a positive experience for customers.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The National Trust
✨Show Your Friendly Side
As a Welcome & Service Assistant, your ability to create a warm and inviting atmosphere is crucial. During the interview, make sure to smile, maintain eye contact, and engage with the interviewer in a friendly manner to showcase your interpersonal skills.
✨Know the Property Inside Out
Familiarize yourself with the property you’ll be representing. Be prepared to discuss its features, services, and any unique aspects that might interest visitors. This knowledge will demonstrate your commitment and enthusiasm for the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios. Think about how you would handle difficult situations or answer common visitor inquiries. Providing thoughtful responses will highlight your problem-solving abilities and customer-centric mindset.
✨Emphasize Teamwork
Since you'll be working alongside others, it's important to convey your ability to work well in a team. Share examples from past experiences where you collaborated effectively with colleagues to enhance the visitor experience.
