At a Glance
- Tasks: Join a team ensuring visitors enjoy a beautiful historical experience at Stourhead.
- Company: Stourhead is a stunning 18th Century mansion and a beloved community hub.
- Benefits: Enjoy perks like free entry to National Trust sites, discounts, and a substantial pension scheme.
- Why this job: Be part of a passionate team making history accessible while enjoying a vibrant work culture.
- Qualifications: Looking for team players with great customer service skills and a passion for history.
- Other info: This is a part-time role, working Fridays and Saturdays.
The predicted salary is between 12000 - 18000 £ per year.
Collections & House Officer – Warminster Summary Are you someone who cares deeply about achieving high standards, and helping to make beauty and history accessible to all? If so, you could become a Collections and House Officer at Stourhead, bringing to life the history and significance of this much-loved place. This is a part-time role – the working days are Friday & Saturday each week. What it’s like to work here An 18th Century Palladian mansion with a world-famous landscape garden, its no surprise that Stourhead is one of our busiest and ‘best loved’ properties. It’s a centrepiece of the community and the high level of repeat regular visitors make it a hugely rewarding place to work. With a huge catering operation and sizable retail outlet, the 50 strong team work closely with local partners and businesses. Whether you want to work indoors, outdoors, in the ice cream parlour or restaurant, there are opportunities for everyone at Stourhead. For more information about our property please visit www.nationaltrust.org.uk/stourhead What you’ll be doing As one of a team of four Collections and House Officers, you’ll be responsible for opening the house every day, and making sure there are enough people in the right places to give visitors a consistently good experience. Supervised by a Senior Collections and House Manager, you’ll be responsible for routine conservation, preventive conservation and the annual programme of deep cleaning. Your attention and expertise will help to ensure excellent standards of care throughout the house. You’ll collect and record information gathered during cleaning and housekeeping, to improve our knowledge and understanding of the house and all that’s in it. You’ll use preventive conservation methods to improve how we look after everything, and how we present it to visitors. You’ll be one of a team of duty managers, role-modelling excellent customer service, helping to keep everyone safe and delivering an excellent visitor experience in the house. You’ll also play a part in leading a team of volunteers from Room Guides and Researchers to Collections Assistants and Flower Arrangers. Who we’re looking for We’d love to hear from you if you’re: someone who puts people first, and who knows what’s needed to make sure everyone receives great service able to work as part of a team, with skills in day-to-day supervision and management good at talking to, and getting on with, all kinds of people comfortable with managing costs and spending full of ideas about how to make spaces and objects accessible to more visitors The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places Click here to find out more about the benefits we offer to support you.
Collections & House Officer - Warminster employer: The National Trust
Contact Detail:
The National Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections & House Officer - Warminster
✨Tip Number 1
Familiarize yourself with the history and significance of Stourhead. Understanding the unique aspects of this property will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in customer service or team management. Being able to demonstrate your ability to lead a team and provide excellent visitor experiences will set you apart.
✨Tip Number 3
Think about creative ideas you can bring to the role that enhance visitor accessibility. This could include suggestions for tours, educational programs, or ways to engage with the community.
✨Tip Number 4
Network with current or former employees of the National Trust. They can provide valuable insights into the company culture and what it takes to succeed in the Collections & House Officer role.
We think you need these skills to ace Collections & House Officer - Warminster
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Collections & House Officer position. Understand the responsibilities and the skills required, such as customer service, team management, and conservation methods.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous roles in customer service, team leadership, or conservation work.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for history and beauty, and how you can contribute to making these accessible to visitors. Mention specific examples of your experience that relate to the role.
Showcase Your People Skills: In your application, emphasize your ability to connect with diverse groups of people. Provide examples of how you've successfully worked in teams or managed volunteers in past roles.
How to prepare for a job interview at The National Trust
✨Show Your Passion for History and Beauty
Make sure to express your genuine interest in history and conservation during the interview. Share any personal experiences or projects that demonstrate your commitment to preserving beauty and making it accessible to others.
✨Highlight Your Customer Service Skills
Since this role involves ensuring a great visitor experience, be prepared to discuss your previous customer service experiences. Provide examples of how you've gone above and beyond to help visitors or customers in past roles.
✨Demonstrate Teamwork and Leadership Abilities
As you'll be working closely with a team and leading volunteers, share specific instances where you successfully collaborated with others or took on a leadership role. This will show your ability to work well in a team environment.
✨Prepare Ideas for Accessibility
Think about ways to make spaces and objects more accessible to visitors. Presenting innovative ideas during the interview can showcase your creativity and understanding of the role's responsibilities.