Business Data Manager in Liverpool

We are the National Oceanography Centre (NOC) - the UK’s leading institution for integrated coastal and deep ocean research. Through our ground-breaking research, collaboration, and game-changing innovation we work to gain a deeper understanding of our ocean, helping every living thing on our planet flourish. We are made up of a dynamic and vibrant community focused on solving challenging long-term marine science problems, underpinning international and UK public policy, business and societal outcomes. The ocean has the potential to provide the solutions to so many of the social, economic and environmental challenges we face worldwide. To truly harness the value of the ocean, we put ocean research, science and discovery at the heart of our culture. Join us in shaping the future of oceanographic research and contribute your unique perspective to our organisation.

About the role

The Commercial Software and Data Team (CSD) is a well-established team in NOCI – the trading subsidiary of the National Oceanography Centre. The team skills focus on the creation of professional software products for tidal prediction and analysis and in the use of these products in-house to provide a professional and efficient service offering data, consultancy and advice to private, public and academic sectors. This role will be supporting customers who enquire about our software and data products, from initial enquiries, quotes, preparing data and generating invoices whilst maintaining the excellent levels of customer service and support. The role will include, but is not limited to, the provision of accurate data and data products, setting up the software to suit each customer’s needs whilst maintaining excellent levels of customer service and support. You will maintain good customer relationships with face-to-face meetings, attend events to promote our products and gather customer feedback. You will contribute to discussions on future development making sure our products fully reflect NOC's excellence and expertise. You may create training videos, information sheets and other tools for Hubspot to complement our business offering.

About you

You are motivated to work within NOC-I to help deliver commercial value from NOC’s world-leading scientific research and have a desire to facilitate an efficient and professional service supplying reliable and comprehensive data/info to NOC Innovations’ customers. You have a flexible and organised approach to your work, with a keen eye for detail. You will be willing to both follow and enhance procedures to improve working methods. You have a background in a STEM subject to degree or equivalent level or have equivalent work experience in a technical environment. Through your career experience you are able to demonstrate that you have confidence in using MS Office and other platforms to perform a wide variety of tasks including manipulating data, analysis, and preparation of both reports and data for customers. You are equally comfortable working as part of a team or independently and capable of making informed decisions. You are able to communicate effectively at all levels of an organisation and build relationships with external customers across the world. Your excellent interpersonal and negotiation skills enable you to effectively communicate with a wide range of internal and external customers. You will contribute ideas into the team to support the ongoing income diversification challenge. You will be comfortable working with software developers, marine scientists and business development staff utilising customer feedback you have gathered to input into the design of our software products making sure products fully reflect NOC's excellence and expertise. You will be involved in the delivery of the existing suite of NOC’s commercial software products and services, including contractual work to the Environment Agency. You will thrive on the ability to promote our software, providing demonstrations, helping customers with set-up and providing support. You will have experience of HubSpot or a similar CRM, experience with Unit 4 would also be beneficial.

Why NOC?

• 30 days contractual annual leave, plus 3.5 extra closure days and bank holidays
• a 10% employer contribution pension scheme (with a 15% NI saving on employee contributions made above 5%, if in the salary sacrifice scheme)
• Death in Service (3 times annual salary) provided by Aviva from day one of employment, plus access to a range of other Aviva wellbeing services
• financial support for relocation
• a salary sacrifice scheme for electric / hybrid vehicles (qualifying period applies)
• access to our Employee Assistance Programme, offering free and confidential support on mental, physical, emotional, health and financial issues
• access to a flexible benefits portal offering online discounts, cashback and eGift cards
• a Cycle2Work scheme allowing employees to acquire bikes and accessories
• a great working environment with a number of social events, including summer and Christmas celebrations
• we are proud to be a Living Wage Employer

Location

This position will be based in Liverpool. The centre is part of the University campus and is only a short walk from the city centre and Lime Street station. We have a hybrid working approach where for most positions staff can work from home up to 2 days per week (pro-rated for part-time staff). If you are interested in this position, but require a more flexible working arrangement, please contact the recruitment team using the contact details below.

We are committed to fostering diversity and inclusion in our workplace. We actively encourage qualified candidates from all backgrounds to apply for this position, as we strive to create a supportive and equitable environment where all voices are valued and heard. Those seeking employment at NOC are considered solely on their qualifications, skills and experience, without regard to gender, gender identity, age, race, religion, disability, sex, sexual orientation, relationship status, family status (including pregnancy / maternity leave) or any other protected characteristic. There is a guaranteed interview scheme for candidates who meet the minimum criteria of the position and declare a disability.

Date advert posted: 21 August 2026. Closing date: 18 September 2026. This vacancy may close earlier depending on the number of applicants.