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- Tasks: Engage with visitors, sell tickets and retail items, and enhance their experience.
- Company: Join the National Museum of the Royal Navy in a unique heritage environment.
- Benefits: Competitive pay, flexible hours, generous leave, and discounts at shops and cafes.
- Other info: Opportunity for career growth and a friendly, diverse workplace.
- Why this job: Be part of an inspiring team and help share powerful naval stories.
- Qualifications: Customer-focused attitude and willingness to learn; retail experience is a plus.
The predicted salary is between 27200 - 28000 £ per year.
Salary (Grade 1): £13.08 per hour
Hours: Variable part time hours available, weekend work is required.
Fixed Term Contract: We are looking to take on a Seasonal Team Member on a fixed term contract from Mid-June 2026 until August 2026. Shifts operate on a rota pattern and vary across the season. Weekly hours: 6.25 hours per week minimum with an opportunity to pick up additional shifts depending on availability and business needs. Final shift pattern will be agreed with successful candidate based on availability and operational requirements.
Location: National Museum of the Royal Navy HMS Caroline Belfast, Alexandra Dock, Queen’s Road, BT3 9DT
As a national museum that generates the majority of its own income, every interaction matters. We are committed to welcoming diverse audiences, building a strong sense of belonging and delivering experiences that are engaging, relevant and commercially sustainable.
This is a great opportunity to join the team. We’re looking for a confident, customer focused person who is comfortable combining engaging conversations with clear commercial outcomes. You will welcome and support visitors across the site, from ticketing and retail to interacting with guests in our historic spaces through the ship. No two days are the same, and we’re looking for a candidate who can confidently upsell our unique stories, the experience, and retail items at ticketing and in our shop.
Alongside delivering warm and professional service, you will actively promote gift aid and guidebooks and work toward weekly conversion targets. These targets are an important part of the role and are approached in a supportive and positive way. They enhance the visitor experience and directly contribute to the Museum’s long‑term sustainability. You will also earn commission on every guidebook you sell.
Reporting to the Museum Manager and Deputy Museum Manager on site, this varied and rewarding role plays a visible part in generating the income that allows the Museum to fulfil its charitable objectives and continue preserving and sharing our naval heritage.
If you want to help shape the future of the HMS Caroline and contribute to our next phase of growth, we would love to hear from you.
What you can bring:
- You genuinely enjoy people and are comfortable starting conversations, reading the room and adapting your approach to families, veterans, school groups and independent visitors without being prompted.
- You naturally identify opportunities to enhance a visitor’s experience, whether that’s recommending a guidebook, suggesting an additional purchase or linking retail offers to a customer’s passion for naval history.
- Targets focus you rather than deter you.
- You communicate clearly and confidently.
- You can explain values, respond to objections calmly and close a sale in a way that feels helpful rather than transactional.
- You understand that presentation, safety and security are fundamental.
- You notice when something is out of place and act.
- A basic understanding of Health and Safety is desirable, with a willingness to learn and develop further.
- You are reliable, proactive and steady under pressure.
- When it is busy, you step forward. When it is quiet, you improve standards. When something goes wrong, you take ownership and help put it right.
- Experience in a customer facing or retail environment is desirable, but attitude, resilience and willingness to learn are more important.
What we offer:
- The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
- Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
- 25 days’ annual leave (plus bank holidays) pro rata for part time employees, increasing to 30 days’ annual leave (plus bank holidays) after 5 years’ service, pro rata for part time employees, with the option to purchase additional annual leave.
- Enhanced maternity/adoption and paternity pay.
- Flexible working.
- Employee Assistance Programme.
- Free admission to other national museums and attractions within the reciprocal agreement.
- Discounts at our shops and cafes.
- Free and discounted tickets for family and friends.
- A range of other benefits including cycle to work.
- Paid reservist leave.
We want you to succeed and showcase your skills and experiences, so if you are invited to interview, we will share our interview questions with you ahead of time. If you would like to have an informal discussion regarding the role, or ask any questions, please contact Michael McConway, Deputy Museum Manager, by email at michael.mcconway@nmrn.org.uk.
All applicants are asked to apply via https://jobs.nmrn.org.uk/ by Friday 22nd May. We will be conducting the selection process at National Museum of the Royal Navy HMS Caroline Belfast, week commencing 1st June, with successful candidates due to commence training in mid‑June, exact dates to be confirmed.
If you require reasonable adjustments to be made to the application process because of a disability, please contact the People team on recruitment@nmrn.org.uk for support.
This post requires the right to work in the UK. Please note we cannot currently sponsor work visas.
Team Member - Belfast employer: The National Museum of the Royal Navy
Contact Detail:
The National Museum of the Royal Navy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Belfast
✨Tip Number 1
Get to know the museum and its stories! Before your interview, take some time to explore HMS Caroline and learn about its history. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to upsell a guidebook or engage with different types of visitors. Role-playing these situations with a friend can really boost your confidence.
✨Tip Number 3
Be ready to discuss targets! Since this role involves meeting conversion targets, come prepared with examples of how you've successfully met goals in previous roles or how you plan to approach them in this position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at the National Museum of the Royal Navy. Don’t miss out on this opportunity!
We think you need these skills to ace Team Member - Belfast
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the museum. Remember, we’re looking for someone who genuinely enjoys engaging with people.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us that you’ve done your homework and are serious about joining our team!
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points if it helps, and make sure to proofread for any typos or errors. A polished application reflects your attention to detail, which is super important in this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at the National Museum of the Royal Navy.
How to prepare for a job interview at The National Museum of the Royal Navy
✨Know Your Audience
Before the interview, take some time to research the National Museum of the Royal Navy and HMS Caroline. Understand their mission and values, and think about how your skills can enhance visitor experiences. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about engaging with visitors, be prepared to share specific examples from your past experiences where you've provided excellent customer service. Think about times when you upsold products or enhanced someone's experience—these stories will demonstrate your suitability for the position.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, as they may want to see how you handle real-life situations with visitors. Practice responding to common scenarios, like dealing with a difficult customer or upselling a guidebook. This will help you feel more confident and prepared.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in the role. This shows your enthusiasm and helps you determine if the job is the right fit for you.