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- Tasks: Engage visitors and provide exceptional customer service in a vibrant museum setting.
- Company: Fleet Air Arm Museum, a unique heritage site linking Navy to Nation.
- Benefits: Competitive pay, flexible hours, generous leave, and discounts at shops and cafes.
- Why this job: Join a friendly team and share inspiring stories of the Royal Navy with visitors.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Opportunities for career growth and a supportive work environment.
The predicted salary is between 12 - 13 £ per hour.
Fleet Air Arm Museum, Yeovilton, Somerset. Linking Navy to Nation with inspiring stories and experiences. Here you can come aboard the most famous ships, planes, and submarines of the Royal Navy and experience them through the stories of the people who served on them.
Salary (Grade 1) - £12.60 per hour. Hours: 6.5 hours per week, every Sunday 9.45am – 4.45pm. Permanent. Location: Fleet Air Arm Museum, Yeovilton, Somerset.
Responsibilities- Welcome and engage visitors in a front-of-house environment, providing warm, confident, and engaging customer service across the museum, shop, café, and galleries.
- Maintain a clear sales focus, actively promoting Gift Aid and guidebooks, and work towards weekly conversion targets. Opportunities to earn commission on guidebook sales.
- Support ticketing and assist in the shop, café, and wider galleries; contribute to a positive and memorable visitor journey.
- Meet and exceed sales targets in a supportive, positive manner while handling objections and delivering outstanding service.
- Report to the Operations Manager and contribute to generating income to help the Museum fulfil its charitable objectives.
- Experience in a customer-facing role; retail or sales experience is highly desirable.
- A natural ability to spot sales opportunities, with motivation, resilience, and confidence to meet and exceed targets.
- Strong communication skills and enjoyment in engaging with people, handling objections, and closing sales in a friendly and professional way.
- Basic understanding of Health & Safety and Security requirements, with a willingness to learn and develop further.
- A positive, proactive attitude with pride in delivering outstanding service every day.
- A friendly and diverse workplace within a unique heritage environment.
- Group pension plan with Royal London (6% employer contributions, 2% employee contributions and death in service benefit).
- 25 days’ annual leave (plus bank holidays) pro rata for part-time employees, increasing to 30 days after 5 years’ service, with pro rata adjustments and option to purchase additional annual leave.
- Enhanced maternity/adoption and paternity pay.
- Flexible working.
- Employee Assistance Programme.
- Free admission to other national museums and attractions within the reciprocal agreement.
- Discounts at our shops and cafes.
- Free and discounted tickets for family and friends.
- A range of other benefits including cycle to work.
- Paid reservist leave.
We want you to succeed and showcase your skills and experiences. If you are invited to interview, we will share our interview questions with you ahead of time. If you would like to have an informal discussion regarding the role, or ask any questions, please contact Anna-Marie Taylor, Operations Manager, on 01935 842600 or email fleetairarm.enquiries@nmrn.org.uk.
All applicants are asked to apply via https://jobs.nmrn.org.uk/ by midnight on Monday 9th February. We will be conducting group interviews at the Fleet Air Arm Museum, Yeovilton, week commencing Mon 23rd Feb 2026, with successful candidates due to commence training in March; exact dates to be confirmed.
If you require reasonable adjustments to be made to the application process because of a disability, please contact the People team on recruitment@nmrn.org.uk for support.
This post requires a DBS check as a requirement of working on the naval base, as well as the right to work in the UK. Please note we cannot currently sponsor work visas.
Team Member employer: The National Museum of the Royal Navy
Contact Detail:
The National Museum of the Royal Navy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member
✨Tip Number 1
Get to know the Fleet Air Arm Museum inside out! Familiarise yourself with the exhibits and stories so you can engage visitors confidently. This will not only help you stand out but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different visitor scenarios, especially when it comes to promoting Gift Aid and guidebooks. Role-playing with a friend can really help you nail those sales techniques.
✨Tip Number 3
Don’t forget to showcase your personality during the interview! The museum values a positive attitude and engaging communication, so let your enthusiasm shine through. Remember, they want to see how you connect with people.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, if you have any questions, don’t hesitate to reach out to Anna-Marie Taylor for a chat before the interview.
We think you need these skills to ace Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and engaging with visitors. A bit of enthusiasm goes a long way!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer-facing roles. Whether it’s retail or sales, we’re keen to see how your background aligns with what we’re looking for. Be specific about your achievements and how you’ve met targets in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at the Fleet Air Arm Museum!
How to prepare for a job interview at The National Museum of the Royal Navy
✨Know Your Museum
Before the interview, take some time to research the Fleet Air Arm Museum. Familiarise yourself with its history, exhibits, and the stories behind them. This will not only show your genuine interest but also help you engage more confidently with visitors.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you handled objections or went above and beyond for a customer. This will demonstrate your ability to connect with visitors and meet their needs.
✨Sales Focus is Key
Since the role involves promoting Gift Aid and guidebooks, be ready to discuss your sales experience. Highlight any specific targets you've met in previous roles and how you achieved them. This will show that you're motivated and capable of contributing to the museum's income goals.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the role or the museum. This shows your enthusiasm and willingness to learn. You might want to inquire about the team dynamics or how success is measured in this position.
