At a Glance
- Tasks: Provide technical support and maintain the Salesforce platform for heritage projects.
- Company: Join the National Lottery Heritage Fund, the UK's largest heritage funder.
- Benefits: Enjoy flexible hybrid working, competitive salary, and a chance to make a difference.
- Why this job: Help make heritage accessible and inclusive for everyone, now and in the future.
- Qualifications: Experience with Salesforce and a passion for supporting communities.
- Other info: Work in a collaborative environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
The National Lottery Heritage Fund is the largest funder for the UK’s heritage, with a vision for heritage to be valued, cared for and sustained for everyone, now and in the future. We believe in the power of heritage to ignite the imagination, offer joy and inspiration, and to build pride in place and connection to the past. Our mission is to use our expertise to support and champion the UK’s heritage and demonstrate the transformative potential of National Lottery funding through delivering our new strategy Heritage 2033. We ensure that money from The National Lottery makes a decisive difference for people, places and communities.
Position Overview
We are currently recruiting for a full time Service Support Technician on a permanent contract based in any of the Heritage Fund’s offices in the following locations – Birmingham, Cambridge, Nottingham, Leeds, Manchester, Newcastle or Edinburgh (Hybrid Working).
Primary Responsibilities
- Lead on providing technical assistance, resolving user issues and maintaining the Salesforce platform.
- Carry out Salesforce administrative tasks related to the Investment Management Service (IMS).
- Undertake a supporting role in the testing and quality assurance stages for new IMS features and functionality.
If you are excited about helping ensure that heritage is inclusive and accessible to everyone, for now and future generations, then we want to hear from you. Applications close on 8 March 2026. Interviews are expected to take place on 25 March 2026. Please apply via our website.
Our Values
- Inclusive of all aspects of heritage, people and communities
- Ambitious for our people, communities and heritage
- Collaborative by working and learning together
- Trusted for our integrity, expertise and judgement
Flexible Working
The National Lottery Heritage Fund has offices all over the UK and we champion a flexible approach to working where this supports our business needs. We have formally adopted a hybrid working approach. This means that most employees will work from their contracted Heritage Fund office twice a week at minimum. Time spent on site visits to projects or other meetings based at another Heritage Fund or external office are counted as part of those two days. The other days in the week employees may work from home.
Disability Confident Employer
We guarantee to interview all disabled applicants who meet the minimum essential criteria for every vacancy. We always endeavour to make reasonable adjustments and special requirements can be discussed and arranged before an interview.
Service Support Technician employer: The National Lottery Heritage Fund
Contact Detail:
The National Lottery Heritage Fund Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Technician
✨Tip Number 1
Get to know the company! Dive into The National Lottery Heritage Fund's mission and values. When you understand what they stand for, you can tailor your conversations during interviews to show how you align with their goals.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Support Technician role. Personal connections can give you an edge!
✨Tip Number 3
Prepare for the technical side! Brush up on Salesforce and any relevant tech skills. Be ready to discuss how you've tackled user issues in the past. Showing your expertise will make you stand out in the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and contributing to the heritage sector.
We think you need these skills to ace Service Support Technician
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the values and mission of the National Lottery Heritage Fund. Highlight how your skills and experiences align with their vision for heritage and community support.
Showcase Your Technical Skills: As a Service Support Technician, it's crucial to demonstrate your technical expertise, especially with Salesforce. Include specific examples of how you've resolved user issues or managed similar platforms in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. This will help ensure that your key points stand out and are easily understood.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people and shows you’re serious about joining the team at the National Lottery Heritage Fund.
How to prepare for a job interview at The National Lottery Heritage Fund
✨Know Your Heritage
Before the interview, dive into the National Lottery Heritage Fund's mission and values. Understand how they support heritage and communities. This knowledge will help you connect your skills as a Service Support Technician to their goals, showing that you're not just technically savvy but also passionate about their cause.
✨Master Salesforce Basics
Since the role involves maintaining the Salesforce platform, brush up on your Salesforce knowledge. Familiarise yourself with common administrative tasks and troubleshooting techniques. Being able to discuss specific examples of how you've resolved user issues or improved processes in Salesforce will impress the interviewers.
✨Showcase Your Collaborative Spirit
The National Lottery Heritage Fund values collaboration, so be ready to share examples of how you've worked effectively in teams. Highlight any experiences where you’ve supported colleagues or contributed to group projects, especially in tech environments. This will demonstrate that you align with their collaborative ethos.
✨Prepare Questions That Matter
Interviews are a two-way street, so prepare thoughtful questions about the role and the organisation. Ask about their future plans for the Investment Management Service or how they measure the impact of their work. This shows your genuine interest and helps you assess if the role is the right fit for you.
