At a Glance
- Tasks: Provide technical support and manage the Salesforce platform for a heritage funding organisation.
- Company: Prominent heritage funding organisation with a commitment to inclusivity.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Make a difference by ensuring access to the UK's heritage for future generations.
- Qualifications: Strong technical support skills and experience in Salesforce administration.
- Other info: Join a dynamic team dedicated to preserving cultural heritage.
The predicted salary is between 30000 - 42000 £ per year.
A prominent heritage funding organization is seeking a full-time Service Support Technician to provide technical assistance and manage the Salesforce platform. This role, based in various UK locations with a hybrid working model, involves resolving user issues and supporting quality assurance during feature testing.
Ideal candidates will have strong capabilities in technical support and Salesforce administration, ensuring inclusive access to the UK's heritage for future generations.
Salesforce Support Technician — Hybrid (Service & QA) in Nottingham employer: The National Lottery Heritage Fund
Contact Detail:
The National Lottery Heritage Fund Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Support Technician — Hybrid (Service & QA) in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the organisation on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your Salesforce knowledge. We should be ready to discuss specific scenarios where we've resolved user issues or improved processes.
✨Tip Number 3
Showcase our problem-solving skills! During interviews, we can share examples of how we've tackled technical challenges in the past, especially related to quality assurance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in the role.
We think you need these skills to ace Salesforce Support Technician — Hybrid (Service & QA) in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and any Salesforce administration skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting heritage through technology. We love seeing candidates who connect their personal values with our mission.
Showcase Problem-Solving Skills: In your application, give examples of how you've resolved user issues in the past. We’re looking for candidates who can think on their feet and provide effective solutions, especially when it comes to Salesforce challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The National Lottery Heritage Fund
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Familiarise yourself with common issues users face and how to resolve them. Being able to discuss specific features and functionalities will show that you're not just a user, but someone who understands the platform deeply.
✨Showcase Your Technical Support Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Think about the steps you took, how you communicated with users, and what the outcomes were. This will demonstrate your problem-solving abilities and your commitment to providing excellent support.
✨Understand Quality Assurance Processes
Since this role involves supporting quality assurance during feature testing, be ready to discuss QA methodologies. Brush up on how testing works in Salesforce and be prepared to talk about any experience you have with testing or ensuring software quality.
✨Emphasise Inclusivity and Heritage
This organisation is focused on ensuring inclusive access to the UK's heritage. Be prepared to discuss how you can contribute to this mission through your work. Show your passion for heritage and inclusivity, and think about how your skills can help make a difference.
