At a Glance
- Tasks: Provide technical support and maintain the Salesforce platform while resolving user issues.
- Company: A UK heritage funding organisation dedicated to inclusivity and accessibility.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Join a mission-driven team making heritage accessible for future generations.
- Qualifications: Experience in technical support and familiarity with Salesforce administration.
- Other info: Work across various UK offices in a collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
A UK heritage funding organization is recruiting a full-time Service Support Technician to provide technical assistance and maintain the Salesforce platform. The role involves resolving user issues and supporting testing for new features in a hybrid working environment across various offices in the UK.
Ideal candidates will have experience in technical support and familiarity with Salesforce administration. This position seeks to promote inclusive and accessible heritage for future generations.
Salesforce Support Technician — Hybrid (Service & QA) in Newtown employer: The National Lottery Heritage Fund
Contact Detail:
The National Lottery Heritage Fund Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Support Technician — Hybrid (Service & QA) in Newtown
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your Salesforce knowledge. We should be ready to discuss specific features and how we've tackled user issues in the past. Show them we know our stuff!
✨Tip Number 3
Practice makes perfect! Do some mock interviews with friends or family. This will help us articulate our experience and skills confidently, especially when it comes to technical support scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Salesforce Support Technician — Hybrid (Service & QA) in Newtown
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and Salesforce administration. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting heritage and how your background makes you a great fit for our team. Keep it engaging and personal!
Showcase Problem-Solving Skills: In your application, give examples of how you've resolved user issues in the past. We love candidates who can think on their feet and come up with creative solutions, especially in a hybrid working environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The National Lottery Heritage Fund
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Familiarise yourself with common issues users face and how to resolve them. Being able to discuss specific features and your experience with them will show that you're not just a fan of the platform, but someone who can truly support it.
✨Showcase Your Technical Support Skills
Prepare examples from your past experiences where you've successfully resolved technical issues. Think about the steps you took, how you communicated with users, and what the outcomes were. This will demonstrate your problem-solving skills and ability to provide excellent service.
✨Emphasise Your Teamwork Abilities
Since this role involves working in a hybrid environment across various offices, highlight your experience in collaborating with remote teams. Share examples of how you've effectively communicated and worked with others to achieve common goals, especially in a tech support context.
✨Align with Their Mission
Research the organisation's commitment to promoting inclusive and accessible heritage. Be ready to discuss how your values align with theirs and how you can contribute to their mission. Showing that you care about their goals will set you apart as a candidate who is genuinely interested in the role.
