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- Tasks: Provide technical support, resolve user issues, and maintain the Salesforce platform.
- Company: Join the National Lottery Heritage Fund, the UK's largest heritage funder.
- Benefits: Enjoy hybrid working, flexible hours, and a supportive work environment.
- Why this job: Make heritage accessible and inclusive for future generations while developing your skills.
- Qualifications: Experience in technical support and familiarity with Salesforce is a plus.
- Other info: Be part of a collaborative team that values integrity and ambition.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for a full time Service Support Technician on a permanent contract based in any of the Heritage Fund's Offices in the following locations - Birmingham, Cambridge, Nottingham, Leeds, Manchester, Newcastle or Edinburgh (Hybrid Working).
The primary purpose of this post is to lead on providing technical assistance, resolving user issues and maintaining the Salesforce platform. To carry out Salesforce administrative tasks related to the Investment Management Service (IMS). To undertake a supporting role in the testing and quality assurance stages for new IMS features and functionality.
If you are excited about helping ensure that heritage is inclusive and accessible to everyone, for now and future generations, then we want to hear from you.
Our Values and Behaviours sit at the heart of our work and are central to how we recruit. How you demonstrate our Values is just as important to us as your skills and experience:
- Inclusive of all aspects of heritage, people and communities
- Ambitious for our people, communities and heritage
- Collaborative by working and learning together
- Trusted for our integrity, expertise and judgement
The National Lottery Heritage Fund has offices all over the UK and we champion a flexible approach to working where this supports our business needs. We have formally adopted a hybrid working approach. This means that most employees will work from their contracted Heritage Fund office twice a week at minimum. Time spent on site visits to projects or other meetings based at another Heritage Fund or external office are counted as part of those two days. The other days in the week employees may work from home.
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
As the largest funder for the UK's heritage, our vision is for heritage to be valued, cared for and sustained for everyone, now and in the future. We believe in the power of heritage to ignite the imagination, offer joy and inspiration, and to build pride in place and connection to past. Our mission is to use our expertise to support and champion the UK's heritage and demonstrate the transformative potential of National Lottery funding through delivering our new strategy Heritage 2033.
Service Support Technician in Newcastle upon Tyne employer: The National Lottery Heritage Fund
Contact Detail:
The National Lottery Heritage Fund Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Technician in Newcastle upon Tyne
✨Tip Number 1
Get to know the company and its values! Before your interview, dive into the National Lottery Heritage Fund's mission and how they support heritage. This will help you connect your skills to their goals and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your technical skills! Since the role involves Salesforce administration, brush up on your knowledge of the platform. Maybe even do a mock troubleshooting session with a friend to demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've collaborated with others or resolved user issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the opportunity. Don’t forget to follow up after your interview to express your enthusiasm!
We think you need these skills to ace Service Support Technician in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Heritage: When writing your application, let your enthusiasm for heritage shine through! We want to see how you connect with our mission and values, so share any relevant experiences or projects that highlight your commitment to making heritage inclusive and accessible.
Tailor Your Application: Make sure to customise your application for the Service Support Technician role. Highlight your technical skills, especially with Salesforce, and any experience in user support. We love seeing how your background aligns with what we do, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised as we review applications.
How to prepare for a job interview at The National Lottery Heritage Fund
✨Know Your Salesforce Inside Out
Since the role involves maintaining the Salesforce platform, make sure you brush up on your Salesforce knowledge. Familiarise yourself with its features, especially those related to investment management. Being able to discuss specific functionalities and how you've used them in past roles will show your expertise.
✨Emphasise Your Problem-Solving Skills
As a Service Support Technician, resolving user issues is key. Prepare examples of how you've tackled technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes.
✨Show Your Collaborative Spirit
The job description highlights collaboration as a core value. Be ready to share experiences where you've worked effectively in a team. Discuss how you’ve contributed to group projects or supported colleagues, demonstrating that you can work well with others to achieve common goals.
✨Align with Their Values
The Heritage Fund values inclusivity, ambition, and trust. Think about how your personal values align with theirs. Prepare to discuss how you can contribute to making heritage accessible and inclusive, and how your integrity and judgement have guided your professional decisions.
